Travel Agent

Sumsub Inc.; United Arab Emirates; Remote; AED 60,000 - 100,000; Full time

Job summary

Sumsub Inc. is seeking a Travel Agent to organize international business travel and support company gatherings. This role involves planning 5–7 trips annually, coordinating flights, hotels, ground transport and on-site logistics for meetings and events.

You will maintain travel records in Excel/Sheets, provide employee support, and ensure compliance with travel policies while working in a remote-first, flexible environment that spans multiple countries.

Qualifications

• Organized and proactive travel planning experience.
• Ability to manage multiple trips and events annually.
• Comfort with Excel/Google Sheets for itineraries.

Responsibilities

• Plan and coordinate travel for company events, meetings and conferences.
• Lead on-the-ground execution for 5–7 trips per year, including bookings and logistics.
• Manage flights, accommodations, and transport using travel platforms.
• Maintain itineraries and travel records in spreadsheets, ensuring accuracy.
• Provide responsive support to employees, including weekend duties on a rotating basis.
• Adhere to travel policies and optimize costs.

Skills

Travel coordination

International travel

Excel/Sheets

Customer service

Visa knowledge

Tools

Egencia

Arbitrip

City Travel

Navan

Job description

Sumsub is the first AI-powered trust infrastructure for compliance operations at scale. It connects identity and business verification, fraud prevention, transaction monitoring, and risk workflows, helping teams reduce manual work and enter new markets. Trusted by over 4,000 clients across financial services, crypto, mobility, trading, marketplaces, education, and iGaming, including Bybit, Bitpanda, Wirex, Avis, Vodafone, Duolingo, and Kaizen Gaming. Sumsub is recognized as a Great Place To Work® in the US and rated 4.5 out of 5 on Glassdoor. Our 1,000+ people around the world back it up, too: 92% are proud to be Sumsubers, and 90% say their work is interesting and challenging.

Our Travel Team is hiring an organized and proactive Travel Agent to coordinate international business travel and support company gatherings.

What You Will Be Doing:

• Assist in planning and coordinating travel for company events, meetings, and conferences.
• Travel (5–7 trips annually) to lead on-the-ground execution during company meetups, managing hotel bookings, ground transfers, meals, and day-to-day logistics from start to finish as a part of org.team.
• Manage and book all travel arrangements for employees, including flights, accommodations, and transportation, using travel platforms like Egencia, Arbitrip, City Travel and Navan.
• Maintain and update travel records and itineraries in Excel, ensuring accuracy and accessibility.
• Provide customer service to employees, addressing travel-related inquiries and resolving issues promptly, including weekend duties every 6 weeks.
• Monitor and adhere to the company’s travel policies, ensuring compliance and cost-effectiveness.

About You:

• Strong organizational and multitasking skills, with the ability to manage multiple travel requests simultaneously.
• Ready to travel (5–7 trips per year) with a hospitality-first mindset, dedicated to making every team meetup smooth, welcoming, and memorable.
• Comfortable working with Excel/Google Sheets and basic online tools.
• Excellent communication and interpersonal skills, with a friendly and proactive approach.
• Detail-oriented with a focus on accuracy and compliance with travel policies.
• Ability to work efficiently in a fast-paced environment and adapt to changing travel needs.
• Fluent in English; knowledge of any additional languages is a big plus.
• Prior experience in visa management - nice to have.

What We Offer:

• Remote-first, trust-based culture. Work from the place that works best for you. No mandatory office days, no attendance trackers. In some locations, we provide offices or coworking spaces, but the choice is yours.
• True flexibility. We do not fix you to a 9-to-5 schedule. You can adjust your working hours when needed, as long as your day stays productive and in sync with the team.
• Extra time off. Your birthday is a holiday here. Add to that 10 personal days each year, seven sick days without paperwork, and extra time to enjoy Christmas and New Year. Time to rest is part of the deal.
• Work that matters. Our mission is to build a digital world that is secure, accessible and inclusive for everyone. From fighting fraud to making online services easier and safer to use, your work will have a real impact on how people experience trust online.
• Compensation. We offer fair and transparent pay, benchmarked to the market.
• Truly global. We work across continents and time zones, with teammates and customers from all over the world. You will run campaigns that cross borders, cultures, and languages, and see your ideas land worldwide.
• Growth built in. Clear goals, open feedback and personal development plans. We support your progress with learning opportunities and by covering role-specific events, from design conferences to marketing forums.
• Celebrating your big moments. We are proud to support you through life’s biggest journeys with dedicated financial bonuses for both marriage and welcoming a new baby to your family.
• Team offsites. Sometimes just Slack is not enough. That is why we meet in person a few times a year. Trips are fully covered, so you can meet, collaborate, and recharge together.
• Getting you set up. We make sure you have access to the tools and hardware you need to do your work well.
• Friendly by design. Our logo is a dog for a reason. We keep things human, open and kind. We welcome individuality, quirks and different perspectives, because that is what makes our work smarter and more fun.

The hiring stages:

TA screening -> Hiring Manager Interview.

We are a global community of innovators, creators, and thinkers, and we believe that diversity fuels our innovation. Sumsub is proud to be an equal opportunity employer, committed to building a diverse and inclusive workforce. We welcome applications from people of all backgrounds, cultures, genders, experiences, abilities and perspectives. Join us in shaping the future inclusively.

We believe in fair and transparent compensation. Salaries vary depending on work location and applicable local market conditions.

This role is open to candidates in multiple countries, and compensation differs based on the candidate’s confirmed work location. For this reason, a single universal salary range is not included in this job posting.

The applicable work location will be confirmed early in the recruitment process, and the relevant compensation information for that location will be shared in writing, in line with local requirements.