Transit Performance & Compliance Planner

Dubai Careers - A Smart Dubai Initiative; Dubai; On-site; AED 134,000 - 257,000; Full time

Job summary

Roads and Transport Authority is seeking an Administration/Planning professional to support end-to-end planning, analysis, reporting, and permitting for passenger transport sectors.

The role focuses on coordinating with franchise operators, preparing performance reports, and assisting with contracts and permits across taxi, e-hail, and hourly-rental activities. Office-based with occasional field visits.

Qualifications

• 0-1 years experience with a Master’s degree; 2+ years with a Bachelor’s; 8+ years with a Diploma in related area.
• Diploma/Bachelor’s/Master’s degree in Planning or Engineering is required.

Responsibilities

• Manage correspondence with franchise stakeholders and follow up on issues and actions.
• Prepare and update periodic performance reports and sector records.
• Communicate with franchise companies to resolve escalated operational concerns.
• Support implementation of strategies and corrective actions to enhance performance and efficiency.
• Prepare contracts and auctions for concession companies in taxi, e-hail, and hourly-rental activities with concerned departments.
• Issue permits for rented buses, tourist transport, and school transport activities in coordination with the Commercial Transport Activities Department.
• Provide temporary permit services for buses from other Emirates.
• Manage relationships with franchise companies and shared-transport operators and evaluate their periodic performance.
• Analyze complaints, suggestions, and satisfaction studies and propose amendments based on standards.
• Manage, develop, and sustain the database of franchise companies and shared-transport operators and provide it to concerned departments.

Education

Master's degree in Planning or Engineering

Bachelor’s degree in Planning or Engineering

Diploma in Planning or Engineering

Job description

Roads and Transport Authority is seeking an Administration/Planning professional to support end-to-end planning, analysis, reporting, and permitting for passenger transport sectors.

The role focuses on coordinating with franchise operators, preparing performance reports, and assisting with contracts and permits across taxi, e-hail, and hourly-rental activities. Office-based with occasional field visits.