Training Manager | Retail Division

Al Futtaim Group; Dubai; On-site; AED 150,000 - 220,000; Full time

Job summary

Al Futtaim Group is seeking a Training Manager to enhance product knowledge and skills of retail teams. You will be responsible for developing training materials aimed at improving customer satisfaction and achieving commercial objectives. With a requirement of at least 7 years in training roles, proficiency in English and Arabic, and strong presentation skills, you will play a crucial role in the organization’s growth.

Qualifications

• Minimum 7 years in Training/Learning & Development.
• Excellent English and Arabic language skills.
• Flexibility to travel.

Responsibilities

• Gather training requirements to drive commercial targets.
• Design, develop, and deliver training materials.

Skills

Written skills in English

Verbal skills in English

Presentation skills

Training skills

Knowledge of MS Office

Knowledge of adult learning psychology

Adaptability to learning styles

Education

Bachelor's Degree

Tools

MS Office applications

Job description

Al-Futtaim, established in the 1930s as a trading business, is one of the most progressive regional business houses headquartered in Dubai, United Arab Emirates.

Al-Futtaim operates through more than 65 companies across sectors such as commerce, industry, and services, employing over 20,000 people across the UAE, Bahrain, Kuwait, Oman, Qatar, Saudi Arabia, Egypt, Pakistan, Sri Lanka, Syria, Singapore, and Europe.

Entrepreneurship and a strong customer focus have enabled Al-Futtaim to grow by responding to the changing needs of its customers and societies. The company is committed to offering customers an unrivaled choice of the world's best brands with exceptional customer service and after-sales support.

Structured into seven operational divisions—automotive, electronics, engineering and technologies, retail, financial services, general services, real estate, and joint ventures—Al-Futtaim maintains a decentralized approach. This provides individual businesses with flexibility and versatility to stay competitive, benefiting employees by fostering a clear work culture where individuals are empowered with authority and responsibility.

The success of Al-Futtaim is attributed to proactive change management while upholding values of integrity, service, and social responsibility. The majority of its businesses, built on a portfolio of world-leading brands, dominate their sectors.

We are seeking a Training Manager to design, develop, and deliver training materials and programs to retail teams. The goal is to enhance product knowledge and skills to meet commercial objectives and improve customer satisfaction scores.

Reporting to the HR Manager, your responsibilities will include:

1. Gathering training requirements specific to stores to drive commercial targets and customer satisfaction scores in line with the commercial calendar, in coordination with operations.

Minimum Qualifications and Knowledge:

• Bachelor's Degree

Job-Specific Skills:

• Minimum 7 years of experience in Training/Learning & Development roles
• Excellent written and verbal skills in English and Arabic
• Strong presentation and training skills
• Knowledge of MS Office applications
• Knowledge of adult learning psychology
• Flexibility to travel and deliver training at various locations

Behavioral Competencies:

• Ability to create a positive group climate and adapt to participants' learning styles
• Thoroughness and attention to detail
• Leadership skills and strategic thinking
• Good planning and organizational capabilities
• Energetic and self-motivated
• Proficiency in MS Office tools

About The Company:

Established in the 1930s, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development in the 1940s and 50s led to its establishment as a regional integrated commercial, industrial, and services organization, making it a leading business house in the Gulf region. Today, it operates over 40 companies under the Al-Futtaim name, dominating many market segments in the UAE and expanding to Bahrain, Kuwait, Qatar, Oman, and Egypt.

The Group comprises a diverse range of subsidiaries and associate companies, structured to provide flexibility and adaptability to stay ahead of local competition and adapt to the global business environment. Its investment in world-class systems and technology underscores its commitment to maintaining top performance and service delivery.

The success of the Al-Futtaim Group is rooted in a business approach that combines adaptability with traditional values of integrity, service, and social responsibility. Its decentralized structure gives operational leaders autonomy and authority, fostering a work culture of responsibility and clarity.