Training Manager

IHG Hotels & Resorts; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel chain is seeking a Training Manager to develop and implement training programs aligned with luxury service standards. This role focuses on enhancing staff skills, promoting a culture of continuous learning, and ensuring compliance with industry best practices. Ideal candidates will possess a relevant degree and several years of experience in hospitality training, along with a passion for developing talent.

Qualifications

• 3-5 years experience in training, preferably in hotels.
• Knowledge of FORBES Travel Guide standards is preferred.
• Fluency in English; additional languages are a plus.

Responsibilities

• Lead training efforts ensuring compliance with service standards.
• Design and deliver training programs for staff across departments.
• Monitor effectiveness of training through performance assessments.

Skills

Facilitation

Coaching

Presentation

Organizational Skills

Project Management

Emotional Intelligence

Education

Bachelor's degree in Hospitality, HR, Education

Tools

Microsoft Office

Learning Management Systems (LMS)

Job description

Bachelor of Hotel Management(Hotel Management)

Nationality

Any Nationality

Vacancy

1 Vacancy

Job Description

Job Description

As a professional in your role, your responsibilities and essential job functions will include but are not limited to:

• Sustain the property s annual training strategy in alignment with brand standards and luxury service expectations
• Lead training efforts to ensure compliance with FORBES Travel Guide service standards, brand audit requirements, and guest experience goals
• Conduct property-wide training needs analysis to identify development gaps and performance improvement areas
• Design and deliver engaging training programs, including onboarding, service excellence, leadership development, and brand-specific modules
• Collaborate with departmental leaders to roll out job-specific and cross-training programs effectively
• Monitor training effectiveness through feedback, performance KPIs, and observation-based assessments
• Promote a culture of continuous learning, professional development, and employee engagement
• Maintain and update training documentation, records, and reports in line with compliance standards
• Partner with HR to support talent development, career progression, and succession planning
• Stay current on hospitality trends, FORBES updates, and incorporate best practices into the learning strategy
  
  

Ideally, you should possess some or all the following qualifications and experience:

• Bachelor s degree in Hospitality, HR, Education, or related field
• Minimum 3 5 years of experience in training or learning & development, preferably within a luxury hotel or resort
• Knowledge of FORBES Travel Guide standards and experience delivering related training is highly preferred
• Exceptional facilitation, presentation, and coaching skills
• Strong knowledge of luxury hospitality service standards and brand-specific frameworks
• Certified trainer preferred (e.g., Train-the-Trainer, AHLEI, FORBES STAR Trainer)
• Strong organizational and project management skills
• Proficient in Microsoft Office and Learning Management Systems (LMS)
• Fluent in English; additional languages are a plus
• High emotional intelligence, cultural sensitivity, and passion for people development
  

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