Training Manager

Azizi Group; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading Dubai-based developer is seeking a Training Manager to conduct training for sales support functions. The successful candidate will design engaging training materials, deliver sessions, and collaborate with managers to enhance employee skills. A minimum of 2 years in a training role is required, with preferred experience in telesales or collections. This role offers a dynamic environment for personal and professional growth.

Qualifications

• Minimum of 2 years of experience in a training role.
• Previous experience in telesales or collections is preferred.
• Familiarity with Learning Management Systems (LMS) is required.

Responsibilities

• Design and develop engaging training materials for various teams.
• Deliver in-person and virtual training sessions to employees.
• Collaborate with managers to identify specific training needs.
• Monitor employee adherence to best practices and provide feedback.
• Create customized training programs tailored to departments' needs.

Skills

Minimum of 2 years in a training role

Familiarity with Learning Management Systems (LMS)

Proficiency in PowerPoint

Experience in telesales or collections

Proficiency in Excel

Experience in the real estate industry

Tools

Canva

Kahoot

Job description

We are Azizi, a leading Dubai-based developer and a passionate team committed to crafting beautiful homes for residents in the UAE. Our portfolio includes some of Dubai’s prime residential and commercial destinations, reflecting our dedication to transparency, customer centricity, quality, integrity, and adding value through a construction-driven approach.

With exciting launches such as Burj Azizi (the second tallest tower in the world), Monaco Mansions, and Azizi Venice—Dubai’s new luxurious Venetian-inspired waterfront community—we are rapidly expanding our capabilities in our Design 360 Studio. Our team seamlessly integrates Architecture, Structures, MEP, Landscape, Interiors, and Supervision to deliver innovative and value-driven real estate assets.

We are seeking a Training Manager to conduct training for sales support functions across the organization. The role involves providing industry-standard training to ensure all employees understand work processes and possess the skills required to perform their jobs effectively.

Responsibilities include:

1. Design and develop engaging, comprehensive training materials for various teams, including CRM, collections, telesales, customer service, and documentation departments.
2. Deliver both in-person and virtual training sessions to new hires and existing staff to enhance their skills and product knowledge.
3. Collaborate with department managers and team leads to identify specific training needs based on performance metrics and business goals. Conduct regular training needs assessments to ensure alignment with evolving business objectives and individual team performance.
4. Monitor and assess employee adherence to best practices, training materials, and company protocols. Provide feedback and recommendations for improvement based on adherence results.
5. Create customized training programs tailored to different departments' needs and objectives.
6. Design and implement methods to evaluate the effectiveness of training sessions, including feedback surveys, performance reviews, and assessments.
7. Maintain detailed records of training sessions, employee progress, and feedback for management. Provide reports on training outcomes and areas for future focus, offering insights to improve overall performance.
8. Develop e-learning modules or simulations to enhance remote training options and ensure wider reach.
9. Create tools or resources such as guides, FAQs, and process cheat sheets to support employee effectiveness.

Qualifications:

• Minimum of 2 years of experience in a training role.
• Previous experience in telesales or collections is preferred.
• Experience in the real estate industry is a plus.
• Familiarity with Learning Management Systems (LMS) and online learning environments is required.
• Proficiency in PowerPoint, LMS platforms, Excel, Canva, and Kahoot.

Required Experience: Manager