Job Description
POSITION OBJECTIVE
The position is responsible for supporting the training mission by leveraging changing skills and quality development initiatives to train the Food and Beverage teams according to F&B values, policies, and procedures.
Key Responsibilities:
- Conduct a training needs analysis with the help of the Training Manager.
- Devise and communicate a monthly and weekly departmental training plan and actively schedule team members for F&B training.
- Ensure that a comprehensive and up-to-date F&B manual, along with F&B policies, procedures, and task breakdowns, are available, and that every team member receives a personal copy.
- Coordinate that every new team member receives F&B orientation and completes their training checklist within the first week of employment.
- Ensure that training attendance per team member is documented.
- Communicate and train on F&B standards, policies, and procedures.
- Maximize employee productivity and morale within the store and maintain discipline according to F&B guidelines and local regulations.
- Research and design new training programs.
Presentation and Management:
- Ensure new joiners practice the correct stock packaging and required stock levels to maximize sales potential.
- Maintain high standards of visual merchandising and store maintenance among all staff.
- Communicate any changes in stock or store layout effectively to all team members.
- Ensure each team member follows retail standards.
- Manage back-store operations and merchandise replenishment.
Health & Safety:
- Use or wear personal protective equipment as required.
- Operate equipment safely and work in a manner that does not endanger others.
- Follow safe work practices and procedures.
- Implement and oversee the restaurant's health and safety program.
- Ensure team members are aware of hazards, trained, and their training is documented.
- Conduct regular workplace inspections.
- Respond to and correct unsafe acts and conditions.
- Report work-related injuries and illnesses to the appropriate authorities.
- Investigate accidents related to work injuries and illnesses.
- Enforce health and safety policies and procedures among employees.
- Initiate performance counseling and disciplinary actions for non-compliance.
- Inform the Area Manager and Sales Operation Manager of hazards or unsafe practices.
- Recommend improvements to health and safety practices and programs.