Trainee Cloud Engineer

Rackspace; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading cloud services provider in Dubai seeks a Cloud Engineer to implement scalable cloud solutions and manage support tickets for clients. Fresh graduates and candidates with up to 1 year of experience are welcome to apply. Strong communication skills and knowledge of cloud platforms are required for this role, which supports a 24X7 environment.

Qualifications

• Fresh Graduates to candidates with up to 1 year of experience may apply.
• Experience with cloud monitoring tools is a plus.

Responsibilities

• Implement secure and scalable cloud solutions.
• Manage and support ticket queues, maintaining SLA.
• Create documentation for cloud implementations.
• Support a 24X7 environment with shifts if necessary.

Skills

Basic knowledge of cloud platforms (Azure/AWS/GCP)

Strong communication skills

Knowledge of Windows and Linux operating systems

Knowledge of PowerShell/Shell/Python scripting

Basic network knowledge

Familiarity with automation tools (Terraform, Ansible)

Education

Degree in a technology field or equivalent experience

Job description

We are seeking a Cloud Engineer to deliver Cloud Engineering services to Rackspace’s Enterprise and SME clients. The ideal candidate will have strong, hands-on technical skills, with the experience and consulting skills to understand, shape, and deliver against our customers’ requirements.

Responsibilities

• Implement cloud solutions that are secure, scalable, resilient, monitored, auditable, and cost-optimized.
• Managing and supporting ticket queues of various clients and maintaining the SLA.
• Escalation to appropriate task manager of inappropriate work task requests or requirements.
• Leveraging personal subject matter expertise, and working closely with peers, the role will be accountable for delivering quality support in a client-facing role. You’ll be the voice of Rackspace within the customer.
• Support 24X7 environment with long-term or permanent shifts if applicable.
• Support the creation of relevant documentation around the cloud implementations.

Skills & Knowledge Requirements

• Fresh Graduates to candidates up to 1 year of experience may apply.
• Should know the basics of one major public cloud i.e. Azure/AWS/GCP.
• Strong communication skills.
• Help monitor cloud-based systems for availability, performance, reliability, security, etc. using cloud-native or external tooling.
• Knowledge of Windows and Linux operating systems.
• Knowledge of PowerShell/Shell/Python scripting.
• Install operating systems, and application software in cloud computing environments and patching.
• Basic knowledge of network, and awareness of cloud network patterns such as Virtual Networks, subnets, peering, firewalls, etc.
• Candidates with knowledge of automation tools such as Cloud Formation, Azure Resource Manager (ARM), Terraform, Ansible, or similar will be preferred.
• Ideally have a degree in a technology field or equivalent industry experience