Trading Support Specialist - VIP & Institutional (EU/MENA) (12 month contract)

Binance; Dubai; On-site; USD 60,000 - 90,000; Full time

Job summary

Binance is seeking a Trading Support Specialist for their VIP & Institutional Team, focusing on high-value clients. Responsibilities include providing technical trading support, guiding clients on API integration, and ensuring efficient problem resolution in a dynamic environment. This role offers a chance to work with top-tier clients in the blockchain ecosystem while advancing your career in a remote-first culture.

Benefits

Work with the world’s top blockchain ecosystem

Collaborate with global teams

High-impact role with career advancement potential

Remote-first culture

Qualifications

• 3+ years in trading support, financial services, or a related client-facing role.
• Willingness to participate in an on-call rotation.
• Familiarity with derivatives or blockchain concepts is a strong plus.

Responsibilities

• Serve as primary point of contact for VIP and institutional clients.
• Guide clients on API integration and system usage.
• Troubleshoot account and platform issues in real time.

Skills

Understanding of trading platforms

Troubleshooting

API integration

Fluency in English

Knowledge of crypto trading

Job description

Trading Support Specialist - VIP & Institutional (EU/MENA) (12 month contract)

Crypto Jobs

Job Description

Binance – Trading Support Specialist (VIP & Institutional – EU/MENA)

About the Role

Join Binance’s elite VIP & Institutional Team, serving the company’s highest value clients—including hedge funds, asset managers, high-frequency traders, and financial institutions. This customer-facing role involves technical trading support, API guidance, and cross-functional coordination to ensure an optimal client experience.

Key Responsibilities

• Serve as primary point of contact for VIP and institutional clients using Binance’s products and services
• Guide clients on API integration and system usage
• Troubleshoot account and platform issues in real time
• Relay feedback to internal teams (e.g., product, risk, finance)
• Provide product updates and release notifications
• Support communication across different time zones and channels

Qualifications

• 3+ years in trading support, financial services, or a related client-facing role
• Strong understanding of trading platforms, order types, and market operations
• Experience with API trading, troubleshooting, and client onboarding
• Fluent in English (multilingual abilities are a bonus, especially in MENA/EU languages)
• Willingness to participate in an on-call rotation
• Familiarity with crypto trading, derivatives, or blockchain concepts is a strong plus

Why Binance?

• Work with the world’s top blockchain ecosystem
• Collaborate with world-class, global teams
• High-impact role with career advancement potential
• Remote-first culture (may vary by business unit)