Trading Support Specialist - VIP Institutional

Binance; Dubai; On-site; AED 120,000 - 150,000; Full time

Job summary

A leading cryptocurrency exchange is seeking a client support specialist for its VIP and Institutional team in Dubai. The role involves providing dedicated support to high-value clients, managing account issues, and ensuring customer satisfaction. Ideal candidates will have 3+ years in client support, strong problem-solving skills, and bilingual abilities in English and Mandarin. This position offers competitive salary and growth opportunities in a dynamic and inclusive work environment.

Benefits

Competitive salary

Work-from-home arrangements

Opportunities for career growth

Innovative work environment

Qualifications

• Minimum of 3 years of relevant experience in client/trading desk support roles.
• Experience with API communication with trading platforms.
• Understanding of trading platforms or exchanges is required.

Responsibilities

• Serve as the point of contact for high-value customers.
• Provide dedicated support to VIP customers via various channels.
• Represent VIP customers to internal teams for issue resolution.

Skills

Client/trading desk support experience

Real-time client-facing support

Outstanding problem-solving skills

Excellent communication skills

Bilingual in English and Mandarin

Hands-on experience with API trading

Job description

Binance is a leading global blockchain ecosystem behind the world's largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 250 million people in 100 countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital asset products. Binance's offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem, advancing the freedom of money and improving financial access worldwide.

About Binance VIP & Institutional Team

Built by the world's largest digital asset exchange by trading volume, Binance VIP and Institutional offers access to digital asset solutions for VIP clients and institutions. We work closely with market participants including individual traders, high-frequency trading (HFT) and proprietary trading firms, hedge funds, asset managers, family offices, market makers, brokers, investment banks, corporations, fintech firms, and more. Join us to be part of a team that provides top-tier services to the most influential players in the crypto industry.

Job Responsibilities

1. Serve as the point of contact supporting our highest value customers and institutions on Binance's various products.
2. Provide dedicated and prompt support to our institutional and VIP customers via different communication channels.
3. Offer guidance and support to VIP customers on integrating and using Binance's system, including API usage.
4. Act as the first line support for all account and system-related issues.
5. Represent VIP customers to internal teams, including account, finance, risk, and product teams.
6. Collect customer feedback and manage projects to implement product change requirements.
7. Provide system and product updates to customers to ensure they are aware of major changes timely.

Job Requirements

1. Minimum of 3 years of relevant experience in client/trading desk support roles within financial services.
2. Experience in real-time client-facing support functions, preferably with high-priority clients.
3. Understanding of trading platforms or exchanges, e.g., knowledge of trading orders.
4. Experience with API communication with trading platforms.
5. Outstanding problem-solving skills, including under high pressure.
6. Excellent communication skills for cross-departmental collaboration.
7. Ability to participate in on-call rotations as required.
8. Bilingual in English and Mandarin to coordinate with overseas partners and stakeholders.
9. Hands-on experience with API trading is a strong plus.
10. Understanding of cryptocurrency basics, such as blockchain transactions, is a plus.
11. Knowledge of derivatives and other trading products, e.g., futures, is a plus.

Why Binance

• Shape the future with the world's leading blockchain ecosystem.
• Collaborate with world-class talent in a user-centric, global organization with a flat structure.
• Tackle unique, fast-paced projects with autonomy in an innovative environment.
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning.
• Competitive salary and benefits.
• Work-from-home arrangements (may vary depending on the team).

Binance is committed to being an equal opportunity employer. We believe that a diverse workforce is fundamental to our success.

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Required Experience

Unclear Seniority