Trade Center Coordinator - UAE National

SGS; Dubai; On-site; USD 30,000 - 50,000; Full time

Job summary

A leading company in certification services is seeking candidates for a role focusing on processing trade documents and issuing Certificates of Conformity. The position involves maintaining accurate records, facilitating client communication, and ensuring compliance with business rules. UAE nationals with a strong command of English and good computer skills are encouraged to apply.

Qualifications

• Strong command of English; additional languages are a plus.
• Proficiency in communication and computer skills.

Responsibilities

• Assist in processing standard files in accordance with Business Rules and Country Instructions.
• Accurately encode information into the application system based on received documents.
• Ensure timely issuance of Certificates of Conformity.

Skills

Communication

Computer skills

English proficiency

Job description

• Assist in processing standard files in accordance with Business Rules, Country Instructions, and other relevant references, ensuring alignment with productivity and quality targets.
• Accurately and efficiently encode information into the application system based on received documents, Import Verification Program (IVP) Business Rules, Country Instructions, and related references.
• Review the encoded information in the system against received trade documents to ensure accuracy and completeness, making corrections as necessary.
• Ensure that certificates and registrations comply with contract requirements and Business Rules.
• Provide prompt and professional certification services to fully meet client needs through the Certification / Technical Centre.
• Facilitate trade by ensuring the timely, accurate, and consistent issuance of Certificates of Conformity in line with Conformity Assessment Instructions, TFS Business Rules, and other relevant references.
• Establish and maintain strong working relationships with clients and affiliates.
• Accurately enter all relevant details (e.g., fees, values, invoice numbers, job numbers) into Trade Works for each processing file.
• Handle inquiries and maintain effective communication with affiliates and clients.
• Coordinate daily operational tasks.
• Provide timely and effective responses to affiliate inquiries regarding CoC issuance.
• Maintain proper recordkeeping through filing, archiving, and related documentation.
• Perform any additional duties as delegated by the Director to support the achievement of departmental objectives.

Qualifications

• Strong command of English; additional languages are a plus.
• Proficiency in communication and computer skills.
• This role is only open for UAE nationals.