Tour Guide

AccorHotel; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel group in Dubai seeks a Heritage Tour Guide to deliver engaging tours of the QE2, sharing its maritime legacy. Candidates should have extensive experience in public speaking and guest service, and a strong interest in heritage tourism. The role requires exceptional storytelling abilities and a graduate education in a related field. This is a full-time position requiring on-site presence.

Qualifications

• Minimum 12 years of experience in public speaking or guest services.
• Prior experience conducting guided tours in museums or luxury hospitality is desirable.
• Strong knowledge or interest in maritime history.

Responsibilities

• Conduct heritage tours for mid-sized groups.
• Provide world-class hospitality and resolve guest queries.
• Assist in planning for VIP visits and events.

Skills

Public speaking

Guest service

Storytelling

Interpersonal skills

Communication skills

Education

Diploma or degree in Tourism, History, Hospitality or related field

Job description

Position Overview

As a Heritage Tour Guide at the iconic QE2 you will play a vital role in delivering exceptional visitor experiences by leading engaging informative and memorable tours throughout the historic vessel. Your purpose is to bring the QE2s rich maritime legacy to life while supporting the Tours Team in the smooth operation of daily tour activities. Your expertise and enthusiasm will directly contribute to driving revenue enhancing guest satisfaction and reinforcing the QE2s status as a world-class cultural destination.

Key Responsibilities

Tour Operations & Guest Engagement

• Conduct heritage tours of approximately 12 hours for mid-sized groups confidently presenting to a diverse audience of all ages.
• Deliver captivating narratives about the QE2s history architecture and legacy ensuring each tour is informative and engaging.
• Welcome and manage tour groups with professionalism and warmth maintaining control and guest satisfaction throughout the experience.
• Proactively engage with walk-in visitors in the exhibition gallery offering impromptu tours or insightful conversations about the QE2.
• Manage and conduct private tours tied to special room packages and VIP bookings.

Guest Experience Excellence

• Consistently provide world-class hospitality to all visitors ensuring every interaction is handled with professionalism and care.
• Build meaningful connections with guests to drive loyalty and positive word-of-mouth.
• Resolve guest queries or concerns effectively in line with the QE2s policies and standards.

Operational Support

• Assist in the planning and preparation of the QE2 and its facilities for VIP visits special events and group bookings.
• Maintain accurate records and reservations using the tour booking system.
• Stay up to date with changes in exhibits promotional activities and new service offerings.
• Quality & Training
• Perform regular quality inspections of guest-facing areas to ensure tour-readiness and cleanliness.
• Lead product knowledge training sessions to enhance staff awareness and guest service quality.

Qualifications :

• Diploma or degree in Tourism History Hospitality or a related field is preferred.
• Minimum 12 years of experience in public speaking guest services or heritage/cultural tourism roles.
• Prior experience conducting guided tours especially within museums historic sites or luxury hospitality environments is highly desirable.
• Strong knowledge or keen interest in maritime history heritage tourism or the legacy of the QE2.
• Exceptional storytelling and public speaking abilities with confidence in presenting to diverse groups of all ages and nationalities.
• High level of interpersonal and communication skills; able to engage guests warmly and professionally.

Remote Work :

No

Employment Type :

Full-time