Ticketing & Reservation Agent - Arabic Speaking, Dubai

Pegas Touristik LLC; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

A leading travel arrangements company in Dubai seeks a Ticketing & Reservation Agent fluent in Arabic. In this role, you will manage client bookings, offer exceptional customer service, and coordinate with travel partners ensuring a seamless experience. You should have at least 2 years of experience in ticketing and proficiency in GDS platforms. This role offers opportunities for career development within an international setting.

Benefits

Career development opportunities

Exposure to global hotel chains

Dynamic work culture

Qualifications

• Fluency in Arabic and English, both written and spoken.
• Minimum of 2 years experience in ticketing and reservation within the travel industry.
• Proficiency with GDS such as Amadeus or Sabre.

Responsibilities

• Handle ticketing and reservation requests for clients.
• Provide exceptional customer service regarding travel arrangements.
• Coordinate with airlines, hotels, and travel partners for bookings.

Skills

Fluency in Arabic

Customer service skills

Organizational skills

Multitasking skills

Tools

Global Distribution Systems (GDS)

Job description

Join Pegas Touristik LLC, a leading name in the travel arrangements industry, as a Ticketing & Reservation Agent - Arabic Speaking in vibrant Dubai. As part of our dynamic team, you will play a pivotal role in crafting seamless travel experiences for our diverse clientele. With over 5001 employees worldwide, Pegas Touristik LLC offers a robust platform for professional growth and development. Your expertise in ticketing and reservations will be crucial in managing customer inquiries, processing bookings, and ensuring exceptional service delivery. Fluency in Arabic is essential, enabling you to effectively communicate and cater to our Arabic-speaking customers. This is a unique opportunity to work in a fast-paced environment where your skills will directly contribute to the success and satisfaction of our clients. If you are passionate about travel and customer service, we invite you to bring your talents to our esteemed organization.

Tasks

• Handle ticketing and reservation requests for clients, ensuring accurate booking details and timely confirmations.
• Provide exceptional customer service by addressing inquiries and resolving issues related to travel arrangements, both in person and via phone or email.
• Coordinate with airlines, hotels, and other travel partners to secure bookings and manage changes or cancellations efficiently.
• Maintain up-to-date knowledge of travel regulations, visa requirements, and industry trends to provide informed assistance to clients.
• Utilize reservation systems and software to manage bookings, generate reports, and track client preferences and special requests.

Requirements

Fluency in Arabic and English, both written and spoken.

Minimum of 2 years experience in ticketing and reservation within the travel industry.

Proficiency with global distribution systems (GDS) such as Amadeus or Sabre.

Strong customer service skills with the ability to handle inquiries and resolve issues efficiently.

Excellent organizational and multitasking abilities in a fast-paced environment.

Benefits

Career development opportunities within an international tour operating group.

Exposure to global hotel chains and key suppliers.

A dynamic work culture with performance-driven growth.

Join Pegas Touristik LLC as a Ticketing & Reservation Agent in Dubai. Leverage your Arabic skills in a dynamic travel industry role with a leading company. Grow with us!