Ticketing Coordinator

Asm Global; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

ASM Global is seeking a customer-focused individual for a freelance position at the Coca-Cola Arena in Dubai. This role requires excellent interpersonal skills and a passion for promoting events. The ideal candidate will possess experience in hospitality or event management, providing exceptional service to enhance the customer experience.

Qualifications

• Degree or certification in Hospitality / Event Management qualifications or equivalent experience.
• Minimum 3-5 year’s experience in a similar role.
• Previous experience in the UAE, preferably in the event industry.

Responsibilities

• Provide high-level customer booking and enquiry service through the Box Office.
• Ensure all ticketing staff understand all events at the Arena.
• Promote all Events enthusiastically and deliver first-class customer service.

Skills

Customer Service

Communication

Stakeholder Management

Event Promotion

Education

Degree or certification in Hospitality / Event Management

Tools

Softix / Ticketing Software

Job description

ASM Global teams across the world are innate problem solvers and people who thrive on the excitement of developing events that create opportunity and connection. We are meticulous planners, innovative thinkers, relationship specialists and acutely experienced business leaders who love what they do.

At ASM Global, we love events, it's what we do. It's a part of our DNA and what drives us.

This role involves :

• Providing a high level customer booking and enquiry service through the Box Office.
• Ensuring that all ticketing staff have a thorough understanding and knowledge of all events at the Arena.
• Promoting all Events with enthusiasm, upsell where possible and deliver first class customer service

This role is on a freelancer agreement, and it requires the candidate to have their own visa / sponsorship. A detailed job description can be found below.

ABOUT YOU

Everyday our people are responsible for delivering extraordinary experiences for every guest who walks through our doors.

You will have a shared values and people-centric mind set and genuinely want to make a difference. That's what makes you stand out from the crowd and why we want to meet with you.

You should have : Qualifications :

• Degree or certification in Hospitality / Event Management qualifications or equivalent experience.

Experience :

• Minimum 3-5 year’s experience in similar role
• Previous experience in the UAE, preferably in the event industry
• Experience in Softix / Ticketing Software
• Excellent oral and written communication skills
• Previous experience in events
• Fluent in English, Arabic will be a plus

Personal Qualities :

• Friendly and amicable personality.
• Excellent listening and communication skills at all levels.
• Excellent internal and external stakeholder management skills
• Excellent personalpresentation and grooming.
• Willingness to work as a team member and acceptdirection.
• Can do attitude without compromise of safety.
• Ability to work under pressure and meet deadlines.

ABOUT THE VENUE

Coca-Cola Arena in Dubai is the first and largest fully air-conditioned, multipurpose indoor Arena in the Middle East and the only Arena to operate year-round in the region.

With a capacity of 17,000, Coca-Cola Arena has the capability to host major international touring artists, a full range of sporting events, family entertainment, comedy shows, exhibitions and gala dinners because of its highly adaptable design which includes a rolling modular stage, automated drapes and a retractable seating system that creates more intimate spaces for smaller-scale events.

Situated within the urban lifestyle destination of Dubai's City Walk, Coca-Cola Arena is managed by ASM Global, the world's leading venue management and services company and proudly owned by Dubai Holding.

ABOUT THE COMPANY

ASM Global is the world's leading producer of entertainment experiences. It is the global leader in venue and event strategy and management - delivering locally tailored solutions and cutting-edge technologies to maximise the guest experience. The company's elite venue network spans five continents, with a portfolio of more than 350 of the world's most prestigious arenas, stadiums, performing arts venues, and convention and exhibition centres, including Exhibition World Bahrain; Moscone Center San Francisco; ICC Sydney Australia; Olympia London; Coca-Cola Arena, Dubai, RAC Arena, Perth, Australia; Cairns Convention Centre, Cairns, Australia and Brisbane Convention and Exhibition Centre, Brisbane, Australia.

ASM Global has always had a bold vision to be a true employer of choice, great place to work and a company that provides long term careers and development opportunities.

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