Test Center Administrator (UAE)

Amideast; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

Amideast is looking for a highly motivated Test Center Administrator to join its testing team in Dubai. The role involves ensuring the integrity of testing services, managing candidate examinations, and providing exceptional customer service, all while maintaining a professional test environment. Bilingual candidates with a High School Diploma and relevant experience are encouraged to apply.

Qualifications

• Bilingual in Arabic and English is a must.
• Minimum education level: High School Diploma required.
• Flexibility to travel and work varied hours.

Responsibilities

• Greet examinees and verify identification.
• Monitor candidates during exams and resolve issues.
• Ensure test materials security and proctor off-site testing.

Skills

Bilingual (Arabic and English)

Customer service oriented

Excellent communication

Detail oriented

Leadership and supervisory skills

Education

High School Diploma

Bachelor's degree

Job description

Apply For This Job Location:

UAE - Dubai Address

Dubai, Job Type:

Full-Time Posting Date

05/01/2025

Position Description

Amideast seeks a highly motivated individual who is willing to join the testing team and provide testing services. The Test Center Administrator works in a professional Test Center setting and ensures the integrity of our testing services by proctoring and controlling the test center environment.

Responsibilities

• Complete mandatory TCA training, which includes trainings and certification exams as required
• Greet examinees and verify identification
• Register and prepare candidate information on the Roster/Score Card
• When applicable, collect candidate’s biometric information (collect fingerprints)
• Monitor candidates as they complete their exam
• Resolve candidate issues and technical issues or report them to the appropriate supervisor
• Protect security of all computer software in Test Center environment
• Reboot computer servers and reset passwords when necessary
• Other responsibilities include proctoring off-site testing
• Count and monitor all test materials, as outlined in the Test Manual
• Manage any incidents of candidate misconduct or other disruptions to testing, with Amideast guidance
• Customer service and front desk support
  
  

Required

QUALIFICATIONS AND SKILLS:

• Bilingual (Arabic and English)
• Minimum Educational level: High school Diploma
• Communicate effectively with the public from a position of authority
• Ability to read and interpret documents such as operational and maintenance instructions
• Ability to submit detailed reports and correspondence
• Ability to multitask and handle small tools, pack equipment for shipping or unpack for installation
• Capable of lifting 25 pounds
• Exposure to Microsoft Windows-based computer applications
• Visual requirements include the ability to adjust or focus computer screens and view testing room while proctoring
• Hard worker and motivated
• Excellent communication, Interpersonal and organizational skills
• Customer service oriented
• Leadership and supervisory skills
• Detail oriented
• Excellent teamwork spirit
• Ability to work under pressure
• Able to maintain professional demeanor and appearance
• Flexibility to travel to other Emirates to conduct proctoring sessions
• Flexible during days and evenings on various days and times subject to change according to demand of testing schedule
  
  

Preferred

• One to two years customer service-related experience required
• UAE driving license with own car
• Bachelor’s degree