Territory Manager - Dubai

DHL Group; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

DHL Group seeks a Territory Manager to drive revenue from a designated sales territory by servicing existing customers and targeting new opportunities. The ideal candidate will have extensive sales experience, strong communication skills, and a background in logistics or related fields. Join a global leader in express logistics and contribute to a dynamic team focused on service quality and sustainability.

Qualifications

• 35 years of extensive sales experience.
• Excellent communication skills in English; knowledge of Arabic is a distinct advantage.
• Experience in segmented service industries such as air express or freight forwarding is highly preferred.

Responsibilities

• Responsible for revenue generation from a geographically assigned sales territory.
• Develop and maintain high levels of rapport with all customers.
• Create and execute a personal sales plan aimed at gaining new business.

Skills

Communication

Interpersonal understanding

Organizational skills

Problem-solving

Negotiation

Selling skills

Education

Degree or Diploma in Business or related fields

Job description

YOUR PROFILE

• Excellent communication skills in English; knowledge of Arabic is a distinct advantage.
• 35 years of extensive sales experience.
• Good interpersonal understanding and presentation skills.
• Excellent organizational skills, including the ability to prioritize workload.
• Demonstrated ability to use initiative and judgment to solve job-related issues.
• Strong problem-solving capabilities.
• Excellent selling skills in a complex sales environment.
• Good networking, negotiation skills, and a strong ability to impact and influence.
• Experience in segmented service industries such as air express or freight forwarding is highly preferred.

Education Level

• Degree or Diploma in Business or related fields is advantageous.

Join the World's Most International Company

A company that pioneered cross-border express delivery in 1969 and now operates in over 220 countries and territories worldwide. DHL UAE is a recognized market leader in express logistics and is consistently ranked as a Great Place to Work in the UAE.

Join our team and discover how our international network, focused on service quality and sustainability, connects people and improves lives through the power of global trade. Learn more about our culture, motivated people, and our purpose.

The Role

A Territory Manager is responsible for revenue generation from a geographically assigned sales territory (or business portfolio) through servicing and retaining existing cargo customers and targeting new business opportunities.

Your Tasks

1. Act as an ambassador for DHL, attending to customer needs professionally, friendly, and courteously.
2. Develop and maintain high levels of rapport with all customers.
3. Follow up on customer inquiries and direct customers to the appropriate DHL department for further information.
4. Manage all customer-related information, communicate with the sales team, and ensure access to customer and territory data in sales systems.
5. Promote DHL's brand image and values through appearance and behavior, reflecting high standards and fostering customer relationships.
6. Establish customer agreements, ensure pricing guidelines are followed, and meet profitability targets.
7. Review customer prices regularly and renegotiate when discrepancies between actual and promised volumes occur.
8. Develop strategies to secure business from competitors and prospects swiftly.
9. Build and maintain a prospects pipeline to support sales initiatives.
10. Maximize DHL penetration in the assigned territory by exploiting all opportunities from existing and potential customers.
11. Create and execute a personal sales plan and call cycle aimed at gaining new business and growing existing accounts to meet sales volume and profitability targets.
12. Monitor customer performance, loyalty, and satisfaction to assess success and identify business risks.
13. Implement corrective actions internally or with customers as needed.

Required Experience: Manager