Teller

Abu Dhabi islamic bank; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

An established industry player in banking is seeking a Teller to join their dynamic team. In this role, you will be responsible for processing various teller transactions, ensuring compliance with operational policies while providing exceptional service to customers. Your expertise in banking regulations and product knowledge will be crucial as you assist both regular and Private Banking customers. This position offers the opportunity to grow within a reputable organization, contributing to the financial well-being of clients while enhancing your skills in a supportive environment.

Qualifications

• Experience in banking as a teller is essential.
• Understanding of UAE banking regulations is crucial.

Responsibilities

• Process teller counter service transactions per operational policies.
• Cross-sell products and assist with customer inquiries.

Skills

Knowledge of Retail Banking products

Knowledge of Operational Policies

Knowledge of UAE banking practices

Knowledge of Regulations by Central Bank of UAE

Computer skills

Cross Sales knowledge

Education

Minimum two months experience as a teller

Job description

Responsibilities:

1. Processing of all teller counter service transactions such as cash deposits, cash withdrawals, drafts, telegraphic transfers, payment orders, standing orders, foreign currency purchases and sales, cheque deposits, etc., in line with operational policies and procedures.
2. Where centralized telegraphic transfers are involved, liaise with the Treasury department to obtain the best rates for VIP and/or high net worth customers in coordination with HOPs.
3. These responsibilities may also include serving Private Banking customers at separate counters and processing any other counter service transaction introduced by ADIB from time to time.
4. Cross-sell or identify and refer product inquiries from prospective customers to Sales staff.
5. General reconciliation and control activities:
1. Act as one of the dual custodians for branch vault cash and security stationery.
2. Assist HOP as the second custodian for dual control.
3. Cash reconciliation and balancing.
4. End of day balancing.
5. General filing.
6. Ensure proper understanding and processing for all centralized activities as per Branch Operations Centralization Projects.

Specialist Skills / Technical Knowledge Required for this role:

1. Knowledge of ADIB's Retail Banking products and services.
2. Knowledge of ADIB's Operational Policies and Procedures.
3. Knowledge of UAE banking practices, regulations, and risks.
4. General awareness of competitors in the local market.
5. Thorough knowledge of all the Regulations issued by the Central Bank of UAE.
6. Fair knowledge of service standards.
7. Knowledge of Cross Sales.
8. Computer skills.

Previous experience required:

1. Minimum two (02) months experience/training as a teller in a banking environment/ADIB Academy.

You will be redirected to the company website to apply for this position.

Company Industry:

• Banking
• Broking

Department / Functional Area:

• Helpdesk
• Customer Service
• Telecalling

Keywords:

• Teller