Teller

BlueSnap, Inc; Dubai; On-site; AED 30,000 - 60,000; Full time

Job summary

Ein etabliertes Finanzinstitut sucht engagierte Talente, die die Leidenschaft für den Bankensektor teilen. In dieser Rolle sind Sie verantwortlich für die Bereitstellung von Bankdienstleistungen, die Verwaltung von Bargeld und die Unterstützung des Filialbetriebs. Sie werden die Möglichkeit haben, Ihre Fähigkeiten im Kundenservice zu demonstrieren und aktiv zur Erreichung der Bankziele beizutragen. Wenn Sie nach einer dynamischen Umgebung suchen, in der Ihre Beiträge geschätzt werden, dann ist dies die perfekte Gelegenheit für Sie.

Qualifications

• 2-3 Jahre Erfahrung im Filialbanking oder als Kassierer.
• Abschluss in einem wirtschaftlichen oder finanzbezogenen Bereich.

Responsibilities

• Bereitstellung allgemeiner Bankdienstleistungen wie Einzahlungen und Abhebungen.
• Verwaltung von Bargeldtransfers und Einhaltung von Bankrichtlinien.

Skills

Kundenservice

Bargeldmanagement

Verkauf von Bankprodukten

Kassenführung

Education

Abschluss in Wirtschaft oder Finanzen

Diplom in geschäftsorientierten Fächern

Job description

Operating in the UAE for over 50 years, CBD manages the financial requirements of some of the largest corporates and businesses operating in the country, driving the UAE economy. Over the years, CBD has transformed into a progressive and modern banking institution winning multiple awards for its digital initiatives, credit cards, bank accounts, mobile app features, and services.

CBD has been recognized as the number one bank in the UAE on the Forbes list of The World’s Best Banks 2022.

As we continue to build upon our successes, we are looking for ambitious individuals who are passionate about the banking and finance industry and the markets in which CBD operates. Just as important to us is your ability to demonstrate a talent for dealing with people - your colleagues and our customers - and delivering service that really goes the extra mile.

Job Purpose:

Provide general banking services such as receiving deposits, withdrawal of cash, and cash management as per Bank’s policies. Issue DDs, MCs, and pass Internal Transfers.

Principal Accountabilities:

Work Management:

Ensure the correct receipt/payment of cash and accurately credit/debit the customer’s account, acknowledging receipt to customers.

Issue Manager Cheques & DDs (demand drafts) and exchange currencies by observing procedures such as customer identification, draft authenticity, and applying the approved exchange rate to protect customer and bank interests.

Make payments/inter-account transfers within authority limits; for transactions beyond limits, obtain approval from the concerned official to prevent overdrawing customer accounts without authorization.

Support overall branch banking operations by providing additional services as directed.

Engage in cross-selling or referral of bank products and services to support the bank’s targets.

Maintain and improve customer queue time for teller services to less than 3 minutes, monitored through the Customer Visit Management System.

Process all Internal Transfer requests independently, over and above existing duties.

Take over Head Teller responsibilities when required.

Verify postings by other Tellers against the day’s transactions journal and sign off on the report.

At day-end, transfer all cash to the Head Teller, print the cash proof, and obtain signature; report any over/short to the Head Teller and BOM immediately.

Service and Quality:

Ensure strict adherence to procedures to avoid delays, errors, irregularities, and risks, thereby enhancing service standards and customer satisfaction.

Proactively deliver satisfying customer service by providing fast, accurate, efficient, and courteous service.

People:

Stay updated with the Bank’s Operations Procedures, identify areas for self-development aligned with the Bank’s competency guidelines, and participate in training initiatives, including E-learning, as required.

Requirements

Education and Experience:

Graduate, preferably in a commercially oriented discipline, or Diploma in business/finance-related subjects.

2–3 years of experience in Branch Banking or as a Teller is preferred.