Teller

ADIB - Abu Dhabi Islamic Bank; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading banking institution in the UAE is seeking a Teller to provide high-quality service through efficient transaction processing. The role requires knowledge of banking products and UAE regulations, with responsibilities including cash handling and cross-selling services. This position is exclusively for UAE Nationals.

Qualifications

• UAE Nationals only.
• Knowledge of ADIB’s Retail Banking products & services.
• Understanding UAE banking regulations.

Responsibilities

• Process cash deposits and withdrawals efficiently.
• Cross sell or refer product inquiries to Sales.
• Reconcile branch vault cash.

Skills

Knowledge of Retail Banking products and services

Knowledge of Operational Policies and Procedures

Knowledge of UAE banking practices

General awareness of competitors

Knowledge of Central Bank regulations

Knowledge of service standards

Cross Sales knowledge

Computer skills

Job description

Overview

Role: Teller

Location: Al Wahda Mall Branch, Abu Dhabi

Role Purpose

Delivering quality teller service to customers via accurate and efficient processing, while projecting ADIB’s professional image in all interpersonal dealings.

Key Accountabilities

• Processing of all teller counter service transactions such as cash deposits & cash withdrawals and other transactions such as drafts, telegraphic-transfers, payment orders, standing orders, foreign currency purchase & sales, cheque deposits etc., in line with operational policies & procedures. When centralized telegraphic transfers are involved liaise with Treasury department to obtain best rates for VIP & or high net worth customers in coordination with HOP’s. These responsibilities may also include serving Private Banking customers at separate counters and also processing any other counter service transaction introduced by ADIB from time to time.
• Cross sell or identify and refer product inquiries from prospective customers to Sales staff.
• General reconciliation & control activities:
• Act as one of the dual custodians for branch vault cash and security stationery.
• Assist HOP as the second custodian for dual control.
• Cash reconciliation & balancing.
• End of day balancing.
• General filing.
• Ensure proper understanding and processing for all centralized activities as per Branch Operations Centralization Projects.

Specialist Skills / Technical Knowledge

• Knowledge of ADIB’s Retail Banking products & services
• Knowledge of ADIB’s Operational Policies & Procedures
• Knowledge of UAE banking practices, regulations & risks
• General awareness of competitors in the local market
• Thorough knowledge of all the Regulations issued by Central Bank of UAE
• Fair knowledge of service standards
• Knowledge of Cross Sales
• Computer skills.
• This position is for UAE Nationals only