Teller

ADIB - Abu Dhabi Islamic Bank; Abu Dhabi; On-site; AED 60,000 - 80,000; Full time

Job summary

A leading bank in the UAE is seeking a Teller to provide exceptional service and efficiently process transactions. The role requires knowledge of banking products, regulations, and strong customer service skills. The position is exclusively for UAE Nationals.

Qualifications

• Knowledge of ADIB’s Retail Banking products & services.
• Knowledge of UAE banking practices and regulations.

Responsibilities

• Processing teller transactions like cash deposits and withdrawals.
• Cross-selling products to prospective customers.
• Performing cash reconciliation and balancing.

Skills

Customer Service

Cash Handling

Cross Sales

Computer Skills

Job description

Role: Teller

Location: Abu Dhabi

Role Purpose: Delivering quality teller service to customers via accurate and efficient processing, while projecting ADIB’s professional image in all interpersonal dealings.

Key Accountabilities of the role:

1. Processing all teller counter service transactions such as cash deposits & withdrawals, drafts, telegraphic transfers, payment orders, standing orders, foreign currency purchase & sales, cheque deposits, etc., in line with operational policies & procedures. Liaise with Treasury department to obtain best rates for VIP & high net worth customers in coordination with HOPs. These responsibilities may also include serving Private Banking customers at separate counters and processing any other counter service transactions introduced by ADIB from time to time.
2. Cross-sell or identify and refer product inquiries from prospective customers to Sales staff.
3. Perform general reconciliation & control activities.

Additional responsibilities include:

• Act as one of the dual custodians for branch vault cash and security stationery.
• Assist HOP as the second custodian for dual control.
• Cash reconciliation & balancing.
• End of day balancing.
• General filing.
• Ensure proper understanding and processing for all centralized activities as per Branch Operations Centralization Projects.

Specialist Skills / Technical Knowledge Required for this role:

• Knowledge of ADIB’s Retail Banking products & services.
• Knowledge of ADIB’s Operational Policies & Procedures.
• Knowledge of UAE banking practices, regulations & risks.
• General awareness of competitors in the local market.
• Thorough knowledge of all the Regulations issued by Central Bank of UAE.
• Fair knowledge of service standards.
• Knowledge of Cross Sales.
• Computer skills.
• This position is for UAE Nationals only.