Telesales Executive

Quest Search & Selection; Dubai; On-site; AED 30,000 - 60,000; Full time

Job summary

An exciting opportunity awaits for a Teleseller to join a prestigious international sports equipment brand in Dubai. This role focuses on driving sales revenue and enhancing customer satisfaction through personalized service. You'll engage in lead generation, manage inbound and outbound calls, and support the sales team in optimizing customer interactions. With a strong emphasis on communication and negotiation skills, this position offers a dynamic environment where you can thrive and make a significant impact. Join a forward-thinking company where your contributions will help shape the future of sports equipment sales.

Qualifications

• 2-3 years of experience in telesales or customer service roles.
• Fluency in English with strong verbal and written communication skills.

Responsibilities

• Achieve quarterly inside sales targets and conduct lead generation.
• Handle inbound calls for B2B and B2C customers, ensuring satisfaction.

Skills

Telesales

Customer Service

Communication Skills

Negotiation Skills

CRM Systems

Education

Bachelor's Degree

Tools

Salesforce

Job description

Quest Search and Selection is excited to announce an amazing opportunity for a Teleseller to join a prestigious international sports equipment brand based in Dubai! This role is all about increasing profitability and sales revenue while representing a world-class brand. Responsibilities of this role: • Ensure the achievement of quarterly inside sales targets. • Conduct lead generation activities to expand the customer base. • Handle inbound calls for both B2B and B2C customers, delivering a personalized sales experience by understanding their needs and offering tailored solutions to guarantee customer satisfaction. • Execute outbound calls to identify and generate new business opportunities. • Provide support to the field Sales Team by coordinating and scheduling customer visits. • Maintain and update the CRM database, ensuring data accuracy and effective customer management. • Gather and communicate valuable market feedback to relevant departments for strategic insights. • Oversee the end-to-end process from order placement to installation, ensuring customer satisfaction and identifying opportunities to upsell additional products or services.

• 2-3 years of experience in telesales, sales, or customer service roles. • Bachelor’s degree, preferably with experience in business development. • Proficiency in phone sales techniques, with excellent communication and interpersonal skills. • Proven ability to thrive in team-oriented, sales-driven environments. • Exceptional negotiation skills, with the capability to address concerns, resolve issues, and build trust. • Focus on fostering long-term customer relationships. • Strong aptitude for identifying and implementing process improvements. • Fluency in English, with outstanding verbal and written communication abilities. • Familiarity with CRM systems, with Salesforce experience considered an advantage. • Passion for technological advancements and innovation. We request that candidates send their CV as a Microsoft Word document where possible. Quest Search and Selection is acting as an Employment Agency in relation to this vacancy.