Telesales Executive

Axiom Telecom; Dubai; On-site; AED 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a customer-oriented telesales executive to drive sales through effective communication and relationship-building. In this dynamic role, you will utilize your persuasive skills to engage with customers, manage accounts, and ensure satisfaction with the company's offerings. Your ability to follow sales scripts and maintain accurate records will be crucial in achieving sales targets. This position offers an exciting opportunity to thrive in a high-pressure environment and make a significant impact on the company's success. If you are passionate about sales and customer service, this role is perfect for you.

Qualifications

• Proven experience as a telesales executive with strong negotiation skills.
• Ability to follow sales scripts and maintain accurate records of calls.

Responsibilities

• Persuade customers to purchase products and services through calls.
• Maintain accurate records of customer orders and interactions.
• Meet or exceed daily and monthly sales targets.

Skills

Persuasiveness

Communication Skills

Negotiation Skills

Customer Service Skills

Organizational Skills

Problem-Solving Skills

Education

High School Diploma or GED

Bachelor's or Associate's Degree in Marketing, Communications, Business Administration

Certified Sales Professional (CSP)

Tools

Microsoft Office

Job description

We are looking to hire an experienced customer-oriented telesales executive to utilize inbound and outbound telephone calls to achieve sales targets. The telesales executive's responsibilities include cross-selling or upselling our products where possible, receiving incoming telephone calls and assisting with customer inquiries, as well as maintaining an accurate record of all calls made and received. You should also be able to liaise with the appropriate departments to resolve customer complaints.

To be successful as a telesales executive, you should be persuasive and able to work in a high-pressure environment. Ultimately, a top-performing telesales executive should be able to follow sales scripts as well as demonstrate exceptional communication, negotiation, and customer service skills.

Telesales Executive Responsibilities:

• Calling existing and potential customers to persuade them to purchase company products and services.
• Accurately recording details of customers' purchase orders.
• Processing all customer purchases accordingly.
• Generating promising leads for the outside sales team to pursue.
• Managing customer accounts by ensuring that existing customers remain satisfied with company products and services.
• Developing and sustaining solid relationships with customers to encourage repeat business.
• Using sales scripts proffered by the company to drive sales and respond to customer rejections.
• Developing in-depth knowledge of customer products and services to make suitable recommendations based on customers' needs and preferences.
• Continually meeting or exceeding daily and monthly targets with respect to call volume and sales.

Telesales Executive Requirements:

• High school diploma or GED.
• Bachelor's or associate's degree in marketing, communications, business administration, or related field is preferred.
• Certified Sales Professional (CSP) accreditation is advantageous.
• Proven experience working as a telesales executive.
• Proficiency in all Microsoft Office applications.
• The ability to follow scripts.
• Strong negotiation and consultative sales skills.
• Excellent organizational and problem-solving skills.
• Effective communication skills.
• Exceptional customer service skills.

Required Experience: IC