Telephones Supervisor (UAE National)- The WB⢠Abu Dhabi, Curio Collection by Hiltonâ¢

Hilton; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

Hilton is seeking a Telephone Supervisor to enhance customer service by supervising the telephones team, responding to inquiries, and ensuring efficient message handling. The ideal candidate will possess strong communication skills and a commitment to high-quality service.

Qualifications

• Positive attitude and good communication skills, especially over the phone.
• Commitment to delivering high-quality customer service.
• Ability to work independently and as part of a team.

Responsibilities

• Supervise the Telephones Team and ensure high-level customer service.
• Accept and deliver messages for guests and management promptly.
• Maintain compliance with hotel security and safety regulations.

Skills

Communication

Customer Service

IT Skills

Job description

EOE/AA/Disabled/Veterans

A Telephones Supervisor accepts, delivers, and responds to guest and management messages, inquiries, and emergencies. They use their knowledge of hotel facilities, services, and the local vicinity to respond quickly to customer needs.

What will I be doing

As a Telephone Supervisor, you will:

• Achieve positive outcomes from guest queries in a timely and efficient manner
• Supervise the Telephones Team
• Accept and deliver all messages correctly and promptly for both guests and management
• Ensure all wake-up calls occur at the correct times
• Demonstrate knowledge of hotel facilities and services, using up-selling techniques when appropriate
• Handle emergency calls immediately, relaying comprehensive and accurate information
• Maintain a high level of customer service at all times
• Comply with hotel security, fire regulations, and health and safety legislation
• Attend necessary training courses
• Have knowledge of all hotel services, local attractions, and landmarks in the vicinity
• Follow company brand standards
• Assist other departments as needed

What are we looking for

Ideal candidates will have:

• A positive attitude and good communication skills, especially over the phone
• A commitment to delivering high-quality customer service
• The ability to work independently and as part of a team
• Competent IT skills

What will it be like to work for Hilton

Hilton is a leading global hospitality company, offering a range of accommodations from luxury hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has provided exceptional service, amenities, and value to travelers worldwide. Our mission is to create remarkable hospitality experiences every day, with our team members at the core of this vision.

Required Experience:

Manager