Telephone Operator - Waldorf Astoria Ras Al Khaimah

TALENTMATE; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel in Ras Al Khaimah seeks a Telephone Operator to provide exceptional customer service, manage phone calls, and assist guests with inquiries. Ideal candidates will have strong communication skills and experience in customer service. This full-time position offers an opportunity to be part of a renowned hospitality brand.

Qualifications

• Previous experience in a customer-focused industry preferred.

Responsibilities

• Deliver high customer service at all times.
• Transfer phone calls correctly for guests and management.
• Handle emergency calls and relay accurate information.
• Comply with hotel security and health regulations.

Skills

Positive attitude

Good communication skills

Commitment to customer service

Ability to work independently and in a team

Competent IT proficiency

Job description

Telephone Operator - Waldorf Astoria Ras Al Khaimah

A Telephone Operator accepts, delivers and responds to Guest and management messages, enquiries and emergencies and uses their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer.

Responsibilities

• Demonstrate a high level of customer service at all times
• Demonstrate knowledge of all hotel facilities and services and use up-selling techniques to promote these offerings when appropriate
• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Transfer phone calls correctly and promptly for both guests and management
• Process guest IDs and passports as per the requirement of local regulations
• Use various systems to check guest data, assign tasks to other departments and to record guest comments
• Handle emergency calls immediately and relay comprehensive and accurate information, as required
• Comply with hotel security, fire regulations and all health and safety legislation
• Attend appropriate training courses, when required
• Demonstrate knowledge of all hotel services, local attractions and landmarks in the hotel vicinity
• Follow company brand standard
• Assist other sections within Front Office and other departments, as necessary

What are we looking for?

Skills

• Positive attitude and good communication skills, especially on the telephone
• Commitment to delivering a high level of customer service
• Ability to work on your own and as part of a team
• Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in a customer-focused industry

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Work Location

Waldorf Astoria Ras Al Khaimah

Schedule

Full-time

Brand

Waldorf Astoria Hotels & Resorts

Job Details

• Role Level: Entry-Level
• Work Type: Full-Time
• Country: United Arab Emirates
• City: Ras Al Khaimah