Telephone Operator - UAE National

Marriott Hotels Resorts; Abu Dhabi; On-site; AED 24,000 - 36,000; Full time

Job summary

An established industry player in hospitality seeks dynamic Guest Experience Experts to create memorable stays for guests. This role emphasizes a hands-on approach, where associates are empowered to deliver exceptional service by addressing guest requests and operational needs. Ideal candidates will have strong customer service skills and a commitment to maintaining high-quality standards. Join a diverse team that values unique backgrounds and fosters an inclusive environment, ensuring every guest feels welcomed and valued.

Qualifications

• High school diploma or equivalent is required.
• No prior work experience is necessary.

Responsibilities

• Deliver a memorable guest experience through various services.
• Address guest requests and operational needs efficiently.

Skills

Customer Service

Communication Skills

Problem-Solving

Education

High School Diploma or G.E.D.

Job description

Description

POSITION SUMMARY

Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build an experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success: creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts to get it right for our guests and our business each and every time.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: None required.

Supervisory Experience: None required.

License or Certification: None.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued, and our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to nondiscrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.