Telephone Operator - Mövenpick Hotel JBR

AccorHotel; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel chain in Dubai is seeking a dedicated Guest Service Representative to enhance guest experiences by providing professional and friendly communication. You will manage guest inquiries, maintain an efficient switchboard operation, and ensure all service standards are met. The ideal candidate will have 1-2 years of experience in a similar role within a 5-star hotel and must be fluent in both English and Arabic. This full-time position offers an opportunity to grow in a diverse and inclusive environment.

Qualifications

• Minimum 1-2 years experience in a similar role in a 5 star hotel.
• Fluency in English & Arabic both written and verbal communication skills.
• Energy and enthusiasm with an eye for detail.

Responsibilities

• Receive each guest call in a professional and friendly manner.
• Maintain effective communication with all related department to ensure smooth service delivery.
• Handle every query in a polite and courteous manner and exceed guest expectations.
• Maintain up to date knowledge of the hotel and local services.
• Ensure proper operation of the switchboard for efficient call handling.

Skills

Fluency in English

Fluency in Arabic

Additional languages

Attention to detail

Professional demeanor

Job description

Responsibilities

• Receive each guest call in a professional and friendly manner.
• Maintain effective communication with all related department to ensure smooth service delivery.
• Handle every query in a polite and courteous manner and exceed guest expectations.
• Maintain an up to date knowledge of the hotel and local services.
• Maintain an awareness of guest profile through the Opera guest profile system.
• Maintain the guest wake up call sheet and deliver calls accordingly on time and to the established standard.
• Ensure the proper operation of the switchboard resulting in fast and efficient transferring of internal and external calls.
• Take messages for guests and management as per the required standard.

Qualifications

• Minimum 1-2 years experience in a similar role in a 5 star hotel.
• Fluency in English & Arabic both written and verbal communication skills.
• Additional language will be an advantage.
• Energy and enthusiasm with an eye for detail.

Additional Information

Our team and working environment

Opportunities to make your mark. We provide an environment of trust respect and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accors Employee Value Proposition we ensure fair treatment and a workplace free from discrimination & harassment.

Our commitment to Diversity & Inclusion

We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Why work for Accor

Guided by our purpose Pioneering the Art of Responsible Hospitality Connecting Cultures with Heartfelt Care we empower every team member to bring their passion and creativity to life. At Accor we believe that hospitality is a work of heart. We understand the ways in which individual passion for our work and a shared sense of accomplishment create a more rewarding experience for our guests. We foster this culture through a diverse and inclusive workplace that values the contribution of each and every member of our team. We are committed to taking positive action in terms of business ethics and integrity responsible tourism sustainable development community outreach and diversity and inclusion. With an expansive portfolio of iconic hotels and brands Accor offers boundless opportunities for career advancement and professional development across the globe.

Joining the team where you can be all you are grow and create your path work with purpose and enjoy and feel valued.

Employment Type

Full-time