Telephone Operator - Mövenpick Hotel JBR

AccorHotel; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading international hotel chain in Dubai seeks a Guest Service Agent to manage incoming guest calls and provide exceptional service. Ideal candidates have 1-2 years of experience in a 5-star hotel and are fluent in English and Arabic. Join a team that values diversity and fosters a culture of growth. This opportunity offers full-time employment in a supportive and inclusive environment.

Qualifications

• Minimum 1-2 years of experience in a similar role in a 5-star hotel.
• Additional languages are an advantage.

Responsibilities

• Receive each guest call in a professional and friendly manner.
• Maintain effective communication with all related departments.
• Handle every query politely and courteously.

Skills

Fluency in English

Fluency in Arabic

Attention to detail

Energetic and enthusiastic

Job description

Responsibilities:

1. Receive each guest call in a professional and friendly manner.
2. Maintain effective communication with all related departments to ensure smooth service delivery.
3. Handle every query politely and courteously, exceeding guest expectations.
4. Maintain up-to-date knowledge of the hotel and local services.
5. Be aware of guest profiles through the Opera guest profile system.
6. Maintain the guest wake-up call sheet and deliver calls on time and to standard.
7. Ensure proper operation of the switchboard for fast and efficient call transfers.
8. Take messages for guests and management as per standards.

Qualifications:

1. Minimum 1-2 years of experience in a similar role in a 5-star hotel.
2. Fluency in English and Arabic, both written and verbal.
3. Additional languages are an advantage.
4. Energetic and enthusiastic with attention to detail.

Additional Information:

Our team and working environment:

We provide an environment of trust, respect, and integrity, where diversity and inclusion are celebrated. Privacy and personal information are protected, and we ensure fair treatment and a workplace free from discrimination and harassment through Accor's Employee Value Proposition.

Our commitment to Diversity & Inclusion:

We aim to attract, recruit, and promote diverse talent.

Why work for Accor:

Guided by our purpose, Pioneering the Art of Responsible Hospitality Connecting Cultures with Heartfelt Care, we empower our team members to bring their passion and creativity to life. Hospitality is a work of heart, and we foster a culture of diversity, inclusion, ethics, responsible tourism, and sustainable development. With a broad portfolio of iconic hotels and brands, Accor offers numerous opportunities for career growth and professional development worldwide.

Join us to grow, create your path, work with purpose, and feel valued.

To connect with us, please visit our Careers page.

Employment Type: Full-time