Telephone Operator (Mandarin Speaker)

Accor; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading luxury hotel in Dubai seeks a Guest Service Agent to manage phone communications and room service orders. The ideal candidate will have experience in hospitality, strong communication skills, and a friendly demeanor. Join a dynamic team in a fast-paced environment focused on delivering exceptional guest experiences.

Qualifications

• 1-2 years experience in a public contact position, preferably in a hotel.
• Strong verbal and written communication skills in English.
• Ability to use computers and point of sale systems.

Responsibilities

• Handle outside calls and answer the switchboard.
• Take and place room service orders accurately.
• Maintain equipment and report issues as needed.

Skills

Communication

Multitasking

Attention to Detail

Customer Service

Job description

Company Description

SLS Dubai Hotel and Residences is a luxury lifestyle 5-star city hotel belonging to Ennismore under the wider Accor group umbrella.

Boasting 946 units, including 254 uniquely designed hotel rooms, 321 hotel apartments, and 371 branded residences, spread over 75 floors, SLS Dubai is one of the tallest hotels and residences in the region.

It is a wondrous and striking landmark in Downtown District, designed by the award-winning architects and interior designer Paul Bishop. The SLS Dubai is a unique cabinet of curiosities that never ceases to delight.

Job Description

1. Place outside calls and answer the switchboard in accordance with departmental standards.
2. Telephone guests for wake-up calls as requested, informing Security if the guest does not answer.
3. Provide inland and international calls for guests, charging them as per procedure.
4. Be fully conversant with all aspects of bleep procedures, including emergency testing.
5. Activate internal and outside pagers according to procedure.
6. Input and update guest messages within the Opera system.
7. Use guest names wherever possible and your own name when communicating.
8. Take and place room service orders accurately, repeating the order to the guest.
9. Familiarize yourself with guest needs to ensure efficient and friendly service.
10. Build and maintain respectful rapport with regular guests.
11. Carry out telephone cleaning duties as required.
12. Maintain all equipment, especially telephones, mobile phones, bleeps, etc., in good repair.
13. Report any out-of-order house phones, fire, emergency, and lift phones.
14. Contact your supervisor when difficulties arise.
15. Read daily instructions and observe changes regarding bleeps, staff, and guests, updating key personnel names for reference.
16. Complete any special projects or tasks assigned by your department head or hotel management.

Qualifications

1. One to two years of experience in a public contact position, preferably in an upscale or lifestyle hotel.
2. Ability to use computers and point of sale systems to enter and locate work-related information.
3. Gracious, friendly, and fun demeanor.
4. Ability to multitask, work in a fast-paced environment, and maintain high attention to detail.
5. Strong verbal and written communication skills in English.
6. Ability to maintain positive working relationships with colleagues and departments.
7. Ability to work independently and promote teamwork.