Telephone Operator (Mandarin Speaker)

Fairmont Hotels & Resorts; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading luxury hotel in Dubai is seeking a Telephone Operator to manage guest calls and provide exceptional service. The role requires strong communication skills and the ability to multitask in a fast-paced environment. Ideal candidates will have prior experience in a public contact position, preferably within the hospitality sector.

Qualifications

• 1-2 years in a public contact position, preferably in an upscale hotel.
• Strong verbal and written communication skills in English.
• Ability to work independently and in a team.

Responsibilities

• Handle incoming and outgoing calls, ensuring guest requests are met.
• Maintain equipment and ensure proper functionality.
• Provide friendly and efficient service to guests.

Skills

Communication

Multitasking

Attention to Detail

Job description

Company Description

SLS Dubai Hotel and Residences is a luxury lifestyle 5-star city hotel which belongs to Ennismore under the wider Accor group umbrella.

Boasting 946 units, with 254 uniquely designed hotel rooms, 321 hotel apartments, and 371 Branded Residences, spread over 75 floors, SLS Dubai is one of the tallest hotels and residences in the region.

An wondrous and striking landmark in Downtown District, designed by the award-winning architects and interior designer Paul Bishop, the SLS Dubai is a unique cabinet of curiosities that never ceases to delight.

Job Description

1. Place outside calls and answer the switchboard in accordance with agreed departmental standards.
2. Telephone guests in accordance with their wake-up call requests, informing Security if the guest does not answer the call.
3. Provide inland and international calls for guests as required, and administer and charge these as per procedure.
4. Be fully conversant with all aspects of the bleep procedures, including emergency testing.
5. Activate internal and outside pagers according to procedure.
6. Input and keep updated guest messages within the Opera system.
7. Ensure that guest names are used wherever possible.
8. Ensure the use of your own name wherever possible.
9. Correctly take and place room service orders, ensuring that the order is repeated back to the guest as per the procedure.
10. Familiarize yourself with the guest’s needs and requirements to ensure efficient and friendly service.
11. Create and maintain a personal and respectful rapport with regular guests.
12. Carry out telephone cleaning duties as required.
13. Ensure all equipment, especially telephones, mobile phones, bleeps, etc., are maintained and kept in good repair.
14. Assist with reporting all house phones, fire, emergency, and lift phones when out of order.
15. Contact your supervisor when specific difficulties arise.
16. Read the daily instructions board every morning/afternoon/evening, observe changes regarding bleeps, staff, guests, etc., and enter the names of key personnel for reference.
17. Undertake and complete any special projects, tasks, or other reasonable requests by your department head and/or Hotel Management.

Qualifications

1. One to two years in a public contact position, preferably in an upscale or lifestyle brand hotel.
2. Ability to enter and locate work-related information using computers and/or point of sale systems.
3. Possess a gracious, friendly, and fun demeanor.
4. Ability to multitask, work in a fast-paced environment, and have a high level of attention to detail.
5. Strong verbal and written communication skills in English.
6. Maintain positive and productive working relationships with other employees and departments.
7. Ability to work independently and partner with others to promote teamwork.