Telephone Operator Mandarin Speaker

SLS Hotels; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel in Dubai seeks a customer service professional to manage switchboard operations and provide support for guest communications. The role involves ensuring a friendly service while handling incoming calls and messages, multitasking in a fast-paced environment. Candidates should possess strong communication skills and some experience in public contact roles, ideally within hospitality.

Qualifications

• One to two years in a public contact position in a hotel.
• Strong verbal and written communication skills in English.
• Ability to work independently and team collaboratively.

Responsibilities

• Place calls and manage the switchboard.
• Ensure efficient and friendly guest service.
• Maintain and repair communication equipment.

Skills

Multitasking

Communication

Attention to detail

Job description

• Place outside calls and answer the switchboard in accordance with agreed departmental standards.
• Telephone guests in accordance with their wake-up call requests in line with prescribed standards, and to inform Security if the guest does not answer the call.
• Provide inland and international calls for guests as required, and to administer and charge these as per procedure.
• Fully conversant with all aspects of the bleep procedures (including emergency testing).
• Activate internal and outside pagers according to procedure.
• Input and keep updated guest messages within the Opera system.
• Ensure that guest names are used wherever possible.
• Ensure use of your own name wherever possible.
• Correctly take and place room service orders, ensuring that the order is repeated back to the guest as per the procedure.
• Familiarize yourself with the guest s needs and requirements in order to ensure an efficient and friendly service.
• Create and maintain a personal and respectful rapport with regular guests.
• Carry out telephone cleaning duties as required.
• Ensure all equipment, especially telephones, mobile phones, bleeps, etc. are maintained and kept in good repair.
• Assist with the reporting of all house phones, fire, emergency and lift phones when out of order.
• Contact your supervisor when specific difficulties arise.
• Read the daily instructions board every morning/afternoon/evening, and to observe changes re: bleeps, staff, guests, etc., and to enter the names of key personnel for reference purposes.
• Undertake and complete any special projects, tasks or other reasonable request by your department head and/or Hotel Management
  
  

Job Description

• Place outside calls and answer the switchboard in accordance with agreed departmental standards.
• Telephone guests in accordance with their wake-up call requests in line with prescribed standards, and to inform Security if the guest does not answer the call.
• Provide inland and international calls for guests as required, and to administer and charge these as per procedure.
• Fully conversant with all aspects of the bleep procedures (including emergency testing).
• Activate internal and outside pagers according to procedure.
• Input and keep updated guest messages within the Opera system.
• Ensure that guest names are used wherever possible.
• Ensure use of your own name wherever possible.
• Correctly take and place room service orders, ensuring that the order is repeated back to the guest as per the procedure.
• Familiarize yourself with the guest s needs and requirements in order to ensure an efficient and friendly service.
• Create and maintain a personal and respectful rapport with regular guests.
• Carry out telephone cleaning duties as required.
• Ensure all equipment, especially telephones, mobile phones, bleeps, etc. are maintained and kept in good repair.
• Assist with the reporting of all house phones, fire, emergency and lift phones when out of order.
• Contact your supervisor when specific difficulties arise.
• Read the daily instructions board every morning/afternoon/evening, and to observe changes re: bleeps, staff, guests, etc., and to enter the names of key personnel for reference purposes.
• Undertake and complete any special projects, tasks or other reasonable request by your department head and/or Hotel Management
  
  

Qualifications

• One to two years in a public contact position, preferably in an upscale or lifestyle brand hotel
• Enter and locate work related information using computers and/or point of sale systems
• Possess a gracious, friendly, and fun demeanor
• Ability to multitask, work in a fast paced environment and have a high level attention to detail
• Strong verbal and written communication skills in English
• Maintain positive and productive working relationships with other employees and departments
• Ability to work independently and to partner with others to promote an environment of teamwork
  

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