Telephone Operator (Mandarin Speaker)

SLS; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel in Dubai is seeking a Guest Services Associate to manage guest communications and ensure high-quality service. The ideal candidate will have experience in a public contact role, strong communication skills, and the ability to multitask in a fast-paced environment. Join us to provide exceptional service and create memorable experiences for our guests.

Qualifications

• 1-2 years experience in a public contact role, preferably in an upscale hotel.
• Strong verbal and written communication skills in English.
• Ability to work independently and collaboratively.

Responsibilities

• Manage guest calls and ensure efficient communication.
• Provide room service orders accurately and personalize guest interactions.
• Maintain equipment and report any issues promptly.

Skills

Communication

Multitasking

Attention to Detail

Customer Service

Job description

Place outside calls and answer the switchboard according to departmental standards.

Make wake-up calls for guests as per their requests, following prescribed standards, and inform Security if the guest does not answer.

Provide inland and international calls for guests as required, and manage billing as per procedure.

Be fully familiar with all aspects of bleep procedures, including emergency testing.

Activate internal and external pagers following the correct procedures.

Input and update guest messages in the Opera system accurately.

Use guest names wherever possible to personalize service.

Use your own name when communicating with guests.

Accurately take and relay room service orders, repeating the order back to the guest as per procedure.

Understand guest needs and requirements to ensure efficient and friendly service.

Build and maintain respectful rapport with regular guests.

Perform telephone cleaning duties as required.

Maintain and ensure all equipment, such as telephones, mobile phones, and bleeps, are in good repair.

Report any issues with house phones, fire, emergency, and lift phones promptly.

Contact your supervisor when facing specific difficulties.

Read daily instructions and observe changes related to bleeps, staff, and guests, recording key personnel for reference.

Complete any special projects or tasks assigned by your department head or Hotel Management.

Qualifications

• One to two years of experience in a public contact role, preferably in an upscale or lifestyle hotel
• Proficiency in entering and retrieving work-related information using computers or point of sale systems
• Gracious, friendly, and engaging demeanor
• Ability to multitask and work efficiently in a fast-paced environment with high attention to detail
• Strong verbal and written communication skills in English
• Ability to foster positive working relationships with colleagues and departments
• Ability to work independently and collaboratively to promote teamwork

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