Telephone Operator (Mandarin Speaker)

FAIRMONT; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality brand seeks a Telephone Operator for their luxury hotel in Dubai. The successful candidate will manage guest communications, handle wake-up calls, and ensure a high level of service. This role requires excellent communication skills and the ability to multitask in a dynamic environment.

Qualifications

• 1-2 years in a public contact position, preferably in an upscale hotel.
• Strong verbal and written communication skills in English.
• Ability to work in a fast-paced environment.

Responsibilities

• Manage incoming and outgoing calls, ensure guest requests are handled.
• Familiarize with guest needs for efficient service.
• Maintain equipment and perform telephone cleaning duties.

Skills

Communication

Multitasking

Attention to Detail

Job description

Company Description

SLS Dubai Hotel and Residences is a luxury lifestyle 5-star city hotel which belongs to Ennismore under the wider Accor group umbrella.

Boasting 946 units,with254 uniquely designed hotelrooms, 321 hotel apartments and 371 Branded Residences, spread over 75 floors,SLS Dubaiisone of the tallest hotelsand residences in the region.

Awondrous and strikinglandmark in Downtown District, designed by theaward- winning architects andinterior designer Paul Bishop,the SLS Dubai is a unique cabinet of curiosities that never ceases to delight.

Job Description

• Place outside calls and answer the switchboard in accordance with agreed departmental standards.

• Telephone guests in accordance with their wake-up call requests in line with prescribed standards, and to inform Security if the guest does not answer the call.

• Provide inland and international calls for guests as required, and to administer and charge these as per procedure.

• Fully conversant with all aspects of the bleep procedures (including emergency testing).

• Activate internal and outside pagers according to procedure.

• Input and keep updated guest messages within the Opera system.

• Ensure that guest names are used wherever possible.

• Ensure use of your own name wherever possible.

• Correctly take and place room service orders, ensuring that the order is repeated back to the guest as per the procedure.

• Familiarize yourself with the guest’s needs and requirements in order to ensure an efficient and friendly service.

• Create and maintain a personal and respectful rapport with regular guests.

• Carry out telephone cleaning duties as required.

• Ensure all equipment, especially telephones, mobile phones, bleeps, etc are maintained and kept in good repair.

Qualifications

• One to two years in a public contact position, preferably in an upscale or lifestyle brand hotel

• Enter and locate work related information using computers and/or point of sale systems

• Possess a gracious, friendly, and fun demeanor

• Ability to multitask, work in a fast paced environment and have a high level attention to detail

• Strong verbal and written communication skills in English

• Maintain positive and productive working relationships with other employees and departments

• Ability to work independently and to partner with others to promote an environment of teamwork