Telephone Operator (Mandarin Speaker)

21c Museum Hotels; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel in Dubai is seeking a motivated individual to join their team in a public contact role. The position involves managing guest communications, ensuring efficient service, and maintaining a friendly demeanor. Candidates should have prior experience in hospitality and strong communication skills.

Qualifications

• 1-2 years experience in a public contact position, preferably in a hotel.
• Proficiency in using computers and point of sale systems.
• Strong verbal and written communication skills in English.

Responsibilities

• Answer switchboard calls and manage guest requests.
• Input and update guest messages in the Opera system.
• Maintain equipment and report any issues.

Skills

Communication

Multitasking

Attention to Detail

Job description

Company Description

SLS Dubai Hotel and Residences is a luxury lifestyle 5-star city hotel belonging to Ennismore under the wider Accor group umbrella.

Boasting 946 units, including 254 uniquely designed hotel rooms, 321 hotel apartments, and 371 branded residences, spread over 75 floors, SLS Dubai is one of the tallest hotels and residences in the region.

It is a wondrous and striking landmark in Downtown Dubai, designed by the award-winning architects and interior designer Paul Bishop. The SLS Dubai is a unique cabinet of curiosities that never ceases to delight.

Job Description

1. Place outside calls and answer the switchboard in accordance with departmental standards.
2. Telephone guests for wake-up calls as per their requests and inform Security if the guest does not answer.
3. Provide inland and international calls for guests, and charge these as per procedure.
4. Be fully conversant with all aspects of the bleep procedures, including emergency testing.
5. Activate internal and outside pagers according to procedure.
6. Input and update guest messages within the Opera system.
7. Use guest names wherever possible and your own name when communicating.
8. Correctly take and place room service orders, repeating back to the guest as per procedure.
9. Familiarize yourself with guest needs to ensure efficient and friendly service.
10. Create and maintain a respectful rapport with regular guests.
11. Carry out telephone cleaning duties as required.
12. Maintain all equipment, especially telephones, mobile phones, bleeps, etc., in good repair.
13. Report any house phones, fire, emergency, and lift phones that are out of order.
14. Contact your supervisor when specific difficulties arise.
15. Read daily instructions and observe changes regarding bleeps, staff, and guests, updating key personnel as needed.
16. Undertake and complete any special projects or tasks assigned by your department head or Hotel Management.

Qualifications

1. One to two years of experience in a public contact position, preferably in an upscale or lifestyle hotel.
2. Proficiency in entering and locating work-related information using computers and/or point of sale systems.
3. Gracious, friendly, and fun demeanor.
4. Ability to multitask, work in a fast-paced environment, and pay high attention to detail.
5. Strong verbal and written communication skills in English.
6. Ability to maintain positive working relationships with colleagues and departments.
7. Ability to work independently and promote teamwork.