Telephone Operator for Conrad Dubai

Resume.ae- Division of Amourion Group; Dubai; On-site; AED 60,000 - 120,000; Part time

Job summary

Conrad Dubai is seeking a Telephone Operator to enhance guest experiences through exceptional customer service. Your role involves managing communications, handling inquiries, and ensuring timely wake-up calls. Ideal candidates possess strong communication skills and a commitment to high-quality service. This part-time position is a fantastic opportunity to work with a renowned hotel brand.

Benefits

As per UAE law

Qualifications

• Demonstrated positive attitude and strong communication skills, especially on the telephone.
• Commitment to high-quality customer service.
• Ability to work independently and as part of a team.

Responsibilities

• Accept, deliver, and respond to guest and management messages.
• Ensure all wake-up calls are made correctly and timely.
• Handle emergency calls with accuracy and urgency.

Skills

Communication skills

Customer service

Proficiency in IT

Positive attitude

Job description

Job Title: Telephone Operator for Conrad Dubai

Category: Administration/Secretarial/Advertising

Hilton

Posted Date: 04/08/2022

Job Description

A Telephone Operator at Conrad Dubai accepts, delivers, and responds to guest and management messages, enquiries, and emergencies. They use their knowledge of hotel facilities, services, and the local area to respond quickly to customer needs.

What will I be doing?

As a Telephone Operator for Conrad Dubai, you will contribute to the first impressions of our guests by performing the following tasks to the highest standards:

• Achieve positive outcomes from guest queries in a timely and efficient manner
• Accept and deliver all messages correctly and promptly for both guests and management
• Ensure all wake-up calls are made at the correct times
• Demonstrate knowledge of hotel facilities and services, using up-selling techniques when appropriate
• Handle emergency calls immediately and relay accurate information
• Maintain a high level of customer service at all times
• Comply with hotel security, fire regulations, and health and safety legislation
• Attend required training courses
• Know hotel services, local attractions, and landmarks in the vicinity
• Follow company brand standards
• Assist other departments as necessary

What are we looking for?

Skills

To succeed in this role, you should demonstrate:

• A positive attitude and good communication skills, especially on the telephone
• A commitment to high-quality customer service
• The ability to work independently and as part of a team
• Proficiency in IT

Previous experience in a customer-focused industry is advantageous.

What will it be like to work for Hilton?

Hilton is a leading global hospitality company, offering a range of lodging options from luxury hotels and resorts to extended-stay and mid-priced hotels. Hilton is committed to providing exceptional guest experiences worldwide, driven by our vision to "fill the earth with the light and warmth of hospitality." Our team members are at the heart of this mission.

Work Locations

Conrad Dubai

Schedule

Part-time

Brand

Conrad Hotels & Resorts

Shift

Day Job

Job Level

Team Member

Job

Guest Services, Operations, and Front Office

Benefits Offered

As per UAE law