Telephone Operator - DoubleTree by Hilton Sharjah

Hotels; Sharjah; On-site; AED 30,000 - 50,000; Full time

Job summary

Join a leading global hospitality company as a Telephone Operator, where you will be the voice of the hotel, assisting guests and ensuring their needs are met with exceptional customer service. In this dynamic role, you will handle incoming calls, provide vital information, and demonstrate a commitment to excellence. This position offers the opportunity to work in a vibrant environment, collaborate with a dedicated team, and contribute to memorable guest experiences. If you thrive in a fast-paced setting and enjoy helping others, this role is perfect for you!

Qualifications

• Experience in customer-focused roles is essential.
• Strong communication skills and IT proficiency required.

Responsibilities

• Answer hotel telephone and direct calls to the appropriate extension.
• Provide clear information to guests regarding hotel services.

Skills

Customer Service

Communication Skills

IT Proficiency

Teamwork

Problem-solving

Additional Language Ability

Tools

Computer Systems

PBX Equipment

Facsimile

Job description

EOE/AA/Disabled/Veterans

As a Telephone Operator, you are expected to answer hotel telephone and direct calls to the appropriate extension or room. Clearly communicate with guests regarding hotel information and emergencies. Contact hotel executives and city services in cases of emergency.

What will I be doing

As a Telephone Operator, you must perform the following tasks to the highest standards:

• Achieve positive outcomes from Guest queries in a timely and efficient manner.
• Demonstrate a high level of customer service at all times.
• Attend appropriate training courses when required.
• Demonstrate knowledge of hotel room categories, room rates, packages, promotions, and other general product knowledge necessary to perform daily duties.
• Follow company brand standards.
• Assist other departments as necessary.
• Answer calls originating from external and internal sources.
• Direct callers to appropriate extension or room.
• Assist guests with directions or other required information.
• Communicate to callers in a clear and concise manner.
• Input/write messages using proper grammar and spelling.
• Verify names and telephone numbers.

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company:

• Operate facsimile to send and receive transmissions for guests.
• Notify guests of receipts using computer system.
• Call for repair and technical support of all computer-based PBX equipment.

What are we looking for

Telephone Operators serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• Previous experience in a customer-focused industry.
• Good communication skills.
• Commitment to delivering a high level of customer service.
• Ability to work on your own and as part of a team.
• Competent level of IT proficiency.
• Additional language ability preferred.

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites