Telephone Operator - Arabic Speaker Preferred | DoubleTree by Hilton Sharjah

Hilton Worldwide, Inc.; Sharjah; On-site; AED 60,000 - 120,000; Full time

Job summary

An established industry player in hospitality seeks a Telephone Operator who thrives in a customer-centric environment. This role involves answering calls, directing inquiries, and providing essential information to guests. The ideal candidate will possess strong communication skills, a commitment to exceptional service, and the ability to work both independently and collaboratively. Join a dynamic team dedicated to creating memorable guest experiences in a renowned hotel setting, where your contributions will directly impact guest satisfaction and operational success.

Qualifications

• Previous experience in a customer-focused industry is essential.
• Commitment to delivering high-level customer service is crucial.

Responsibilities

• Answer hotel telephone and direct calls to appropriate extensions.
• Provide guests with information and assistance as needed.
• Maintain high standards of customer service at all times.

Skills

Customer Service

Communication Skills

IT Proficiency

Teamwork

Problem-Solving

Job description

Job Description

Telephone Operator - Arabic Speaker Preferred | DoubleTree by Hilton Sharjah

Job Number:

HOT0BJCA

Work Locations

DoubleTree by Hilton Sharjah Waterfront Hotel & Suites, Sharjah Al Majaz waterfront, Sharjah 500200

As a Telephone Operator, you are expected to answer hotel telephone and direct calls to the appropriate extension or room. Clearly communicate with guests regarding hotel information and emergencies. Contact hotel executives and city services in cases of emergency.

What will I be doing?

As a Telephone Operator, you must perform the following tasks to the highest standards:

• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Demonstrate a high level of customer service at all times
• Attend appropriate training courses when required
• Demonstrate knowledge of hotel room categories, room rates, packages, promotions, and other general product knowledge necessary to perform daily duties
• Follow company brand standards
• Assist other departments as necessary
• Answer calls originating from external and internal sources
• Direct callers to appropriate extension or room
• Assist guests with directions or other required information
• Communicate to callers in a clear and concise manner
• Input/write messages using proper grammar and spelling
• Verify names and telephone numbers

In addition to the performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company:

• Operate facsimile to send and receive transmissions for guests
• Notify guests of receipts using the computer system
• Call for repair and technical support of all computer-based PBX equipment

What are we looking for?

Telephone Operators serving Hilton brands are always working on behalf of our Guests and with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• Previous experience in a customer-focused industry
• Commitment to delivering a high level of customer service
• Ability to work on your own and as part of a team
• Competent level of IT proficiency
• Additional language ability preferred

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the