Telephone Operator (Arabic Speaker)

FAIRMONT; Dubai; On-site; AED 30,000 - 45,000; Full time

Job summary

A prestigious hotel is seeking a skilled contact center agent to manage guest communications with a focus on exceptional service. Responsibilities include answering calls, taking orders, and ensuring guest relations are maintained. Ideal candidates will possess strong communication skills and have experience in a public contact role. Join a dynamic team in a fast-paced environment and help create memorable guest experiences.

Qualifications

• 1-2 years in a public contact position, preferably in an upscale hotel.
• Strong verbal and written English communication skills.
• Ability to multitask and work in a fast-paced environment.

Responsibilities

• Answer switchboard and manage guest calls according to standards.
• Take and confirm room service orders with guests.
• Maintain guest messages in the Opera system.

Skills

Communication

Multitasking

Attention to Detail

Job description

Company Description

SLS Dubai Hotel and Residences is a luxury lifestyle 5-star city hotel belonging to Ennismore under the wider Accor group umbrella.

Boasting 946 units, with 254 uniquely designed hotel rooms, 321 hotel apartments, and 371 branded residences, spread over 75 floors, SLS Dubai is one of the tallest hotels and residences in the region.

A wondrous and striking landmark in Downtown District, designed by the award-winning architects and interior designer Paul Bishop, the SLS Dubai is a unique cabinet of curiosities that never ceases to delight.

Job Description

• Place outside calls and answer the switchboard in accordance with agreed departmental standards.
• Telephone guests in accordance with their wake-up call requests in line with prescribed standards, and inform Security if the guest does not answer the call.
• Provide inland and international calls for guests as required, and administer and charge these as per procedure.
• Fully conversant with all aspects of the bleep procedures (including emergency testing).
• Activate internal and outside pagers according to procedure.
• Input and keep updated guest messages within the Opera system.
• Ensure that guest names are used wherever possible.
• Ensure use of your own name wherever possible.
• Correctly take and place room service orders, ensuring that the order is repeated back to the guest as per the procedure.
• Familiarize yourself with the guest’s needs and requirements to ensure efficient and friendly service.
• Create and maintain a personal and respectful rapport with regular guests.
• Carry out telephone cleaning duties as required.
• Ensure all equipment, especially telephones, mobile phones, bleeps, etc., are maintained and kept in good repair.
• Assist with reporting all house phones, fire, emergency, and lift phones when out of order.
• Contact your supervisor when specific difficulties arise.
• Read the daily instructions board every morning/afternoon/evening, observe changes regarding bleeps, staff, guests, etc., and enter the names of key personnel for reference.
• Undertake and complete any special projects, tasks, or other reasonable requests by your department head and/or Hotel Management.

Qualifications

• One to two years in a public contact position, preferably in an upscale or lifestyle brand hotel.
• Ability to enter and locate work-related information using computers and/or point of sale systems.
• Possess a gracious, friendly, and fun demeanor.
• Ability to multitask, work in a fast-paced environment, and have a high level of attention to detail.
• Strong verbal and written communication skills in English.
• Maintain positive and productive working relationships with other employees and departments.
• Ability to work independently and to partner with others to promote an environment of teamwork.