Telephone Operator

Copthorne Hotel; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel seeks a Telephone Operator to ensure exceptional guest experiences through proactive communication and effective call management. The role involves receiving calls warmly, addressing guest queries, and maintaining knowledge of hotel services. Candidates should excel in customer service and possess excellent communication skills.

Qualifications

• Professional interaction with Guests on calls.
• Awareness of hotel services and local offerings.
• Familiarity with Opera Guest profile system.

Responsibilities

• Manage and prioritize guest calls professionally.
• Foster communication with relevant departments.
• Handle wake-up calls and message delivery.

Skills

Effective Communication

Customer Service

Attention to Detail

Job description

Job Title: Telephone Operator

Your role is to prioritize each phone call, delivering a professional and customer-focused response to our Guests with the aim of creating a memorable and positive experience during their stay.

Key Job Responsibilities

1. Professional Reception: Warmly and professionally receive each Guest call, ensuring a friendly interaction.
2. Effective Communication: Foster effective communication with all relevant departments to ensure seamless service delivery.
3. Guest Queries: Address every query with politeness and courtesy, consistently exceeding Guest expectations.
4. Guest Interaction: Greet Guests by name upon calling, adhering to the established standard.
5. Knowledge Maintenance: Keep abreast of the Hotel's services and local offerings, maintaining up-to-date knowledge.
6. Guest Profiles: Cultivate awareness of Guest profiles through the Opera Guest profile system.
7. Long Distance Calls: Complete long-distance call vouchers and accurately record them on the traffic sheet.
8. Wake-up Calls: Manage the Guest wake-up call sheet, delivering calls promptly and meeting established standards.
9. Switchboard Operations: Ensure the smooth operation of the switchboard, facilitating fast and efficient internal and external call transfers.
10. Message Handling: Take messages for Guests and Management in accordance with prescribed standards.
11. Safety Standards: Uphold environmental, health, and safety standards in alignment with organizational policies.
12. Policies Compliance: Adhere to the company's environmental, health, and safety procedures and policies.

You will be redirected to the company website to apply for this position.