Telephone Operator

SWISSOTEL; United Arab Emirates; On-site; AED 24,000 - 36,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated and professional individual to join their team. This role involves promoting the brand philosophy through exemplary service and communication skills. You will be responsible for handling guest inquiries and ensuring a warm, friendly atmosphere. The ideal candidate will thrive in a multi-cultural environment and possess the ability to manage guest relations effectively. If you are passionate about delivering exceptional service in a dynamic hotel setting, this opportunity is perfect for you.

Qualifications

• Strong communication skills in English are essential.
• Ability to work well in a team and multi-task effectively.

Responsibilities

• Handle guest messages and inquiries professionally and efficiently.
• Ensure proper routing of calls and maintain switchboard functionality.

Skills

Written and verbal communication skills in English

Ability to work cohesively with co-workers

Ability to focus attention on guest needs

Promote positive relations with hotel guests

Good judgment with difficult guests

Understanding of multi-cultural environments

Education

Secondary Education or relevant qualifications in Hotel Management

Job description

Bachelor of Hotel Management(Hotel Management)

Nationality

Any Nationality

Vacancy

1 Vacancy

Job Description

Job Description

Promotes the brand philosophy through his or her exemplary attitude, behaviour and excellent communication skills
Responsible and accountable for the logging of and correct, prompt and efficient handling of all guest messages.
Researches and provides specific directory information to both internal and external inquirers, as required, in accordance with policy and procedure pertaining to the disclosure of directory information
Utilizes public address, paging, and voice mail systems to ensure proper routing of calls
To ensure that all guest enquiries and requests are attended to in a helpful, professional yet warm and friendly manner.
To be completely aware of the Fire and Emergency procedures of the hotel and your responsibilities in an emergency.
Ensures a rapid response from the different departments concerned
Handle wake-up call request from guest
Maintenance of switchboard directory and any other miscellaneous tasks relating to switchboard
functionality
Makes sure that all the information available in the front Office information board is well presented and up-to-date
Able to work multi-task

Qualifications

PERSONAL ATTRIBUTES

• Written and verbal communication skills in English
• Ability to work cohesively with co-workers as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Ability to promote positive relations with all hotel guests & patrons
• Able to exercise good judgment with difficult guests
• Understanding and ability to work in a multi-cultural environment

QUALIFICATIONS

• Secondary Education or relevant qualifications in Hotel Management.

EXPERIENCE

• Minimum 1 year relevant experience preferably in a four or five star hotel

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