Butler Service Desk Agent Telephone Operator

St. Regis Hotels & Resorts; Dubai; Sur place; AED 67 000 - 89 000; Plein temps

Résumé du poste

St. Regis Hotels & Resorts in Dubai is seeking a Front Desk Associate to answer, record, and relay guest calls and requests.

You will operate the telephone switchboard, coordinate wake-up calls, and assist guests with information and internet access, ensuring smooth communication and a warm, polished welcome. The role requires professional language, the ability to multitask, and adherence to brand standards.

Qualifications

• Answer and process guest calls and requests.
• Maintain professional communication with guests.
• Operate telephone switchboard and assist with wake-up calls and information requests.

Responsabilités

• Answer, record, log, and process all guest calls, requests, questions, or concerns.
• Monitor lines and relay messages accurately to guests and staff.
• Assist guests with internet access and directions to service providers.
• Assist bell/valet staff as needed and follow company policies.

Connaissances

Clear communication

Customer service

Telephone etiquette

Multitasking

Formation

High school diploma or GED

Outils

POS systems

Computers

Description du poste

Job Description

Additional Information

Job Number

26143476

Job Category

Rooms & Guest Services Operations

Location

Palm Jumeirah, P.O. Box 53809, Dubai 0, United Arab EmiratesVIEW ON MAP

Schedule

Full Time

Located Remotely?

N

Position Type

Non-Management

Position Summary

Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Advise guest of any messages received. Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message. Receive, record, and relay messages accurately, completely, and legibly. Activate/deactivate guest room message lights as appropriate. Instruct guests on how to access the internet; transfer guests with problems to provider's customer support line. Test communications equipment to ensure it works properly. Respond to special requests from guests with unique needs. Contact appropriate individual or department as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Dispatch bell staff or valet staff as needed. Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Enter and locate information using computers and/or POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.