Telephone Operator

Millennium Plaza Downtown Hotel; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A premium hotel in Dubai is looking for a Telephone Operator to ensure exceptional communication with guests via phone. The ideal candidate will provide warm and professional interactions, effectively coordinate with departments, and uphold high standards of service. Experience in customer service and strong communication skills are essential. This role is key to enhancing guests' experiences during their stay.

Qualifications

• Prior experience in a customer service role is desirable.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Receive and respond to Guest phone calls warmly.
• Communicate effectively with departments for service delivery.
• Maintain knowledge of Hotel services and local offerings.
• Manage the Guest wake-up call sheet and internal call transfers.

Job description

Overview

As a Telephone Operator, your role is to prioritize each phone call, delivering a professional and customer-focused response to our Guests, with the aim of creating a memorable and positive experience during their stay.

Key Job Responsibilities

• Professionally and warmly receive each Guest call, ensuring a friendly interaction.
• Foster effective communication with all relevant departments to ensure seamless service delivery.
• Address every query with politeness and courtesy, consistently exceeding Guest expectations.
• Greet Guests by name upon calling, adhering to the established standard.
• Keep abreast of the Hotel\'s services and local offerings, maintaining up-to-date knowledge.
• Cultivate awareness of Guest profiles through the Opera Guest profile system.
• Complete long-distance call vouchers and accurately record them on the traffic sheet.
• Manage the Guest wake-up call sheet, delivering calls promptly and meeting established standards.
• Ensure the smooth operation of the switchboard, facilitating fast and efficient internal and external call transfers.
• Take messages for Guests and Management in accordance with prescribed standards.
• Uphold environmental, health, and safety standards in alignment with organizational policies.
• Adhere to the company’s environmental, health, and safety procedures and policies.