Telephone Operator

Rotana Hotels; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel chain in Dubai is seeking a Telephone Operator to manage phone communications with guests. The ideal candidate will be professional and customer-focused, ensuring a memorable experience through friendly and efficient service. Responsibilities include managing guest calls, maintaining service standards, and assisting other departments. This role requires excellent communication skills and knowledge of hotel services.

Responsibilities

• Receive each guest call in a professional and friendly manner.
• Maintain effective communication with all related departments for smooth service delivery.
• Handle every query in a polite manner and exceed guest expectations.
• Ensure guests are greeted by name upon calling as per the standard.
• Maintain an up-to-date knowledge of the hotel and local services.
• Maintain awareness of guest profiles through the Opera system.
• Complete management’s long distance call vouchers.
• Maintain the guest wake-up call sheet and deliver calls on time.
• Ensure the proper operation of the switchboard for efficient call transferring.
• Take messages for guests and management as per the required standard.

Job description

We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.

As a Telephone Operator you are responsible to handle every phone call with importance to provide professional and customer focused response to our guests, ensuring their stay will become a memorable experience, whereby your role will include key responsibilities such as:

• Receive each guest call in a professional and friendly manner
• Maintain effective communication with all related department to ensure smooth service delivery
• Handle every query in a polite and courteous manner and exceed guest expectations
• Ensure guests are greeted by name upon calling as per the Rotana Standard
• Maintain an up to date knowledge of the hotel and local services
• Maintain an awareness of guest profile through the Opera guest profile system
• Complete management’s long distance call vouchers and record them on the traffic sheet
• Maintain the guest wake up call sheet and deliver calls accordingly on time and to the established standard
• Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls
• Take messages for guests and management as per the required standard