Telephone Operator

Millennium Airport Hotel Dubai; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

The Millennium Airport Hotel Dubai is seeking a friendly Telephone Operator to deliver professional, guest-focused service from the hotel switchboard in a fast-paced environment. You will greet Guests by name, coordinate with departments to ensure seamless service, and keep up-to-date with the hotel's services and local offerings to create memorable stays.

Familiarity with Opera guest profiles will help personalize interactions.

Qualifications

• Greet Guests by name upon calling
• Professionally and warmly receive each Guest call
• Communicate with departments to ensure seamless service delivery
• Address queries with politeness and courtesy
• Maintain up-to-date knowledge of hotel services and local offerings
• Utilize Opera Guest profile system to tailor service
• Record long-distance call vouchers and traffic sheet accurately
• Manage wake-up call sheet and deliver calls promptly
• Oversee switchboard operations for fast call transfers
• Take messages for Guests and Management per standards
• Uphold EH&S standards and company policies

Responsibilities

• Greet Guests by name upon calling, adhering to the established standard.
• Ensure friendly interaction and professional handling of each call.
• Coordinate with relevant departments to deliver seamless service.
• Address queries with politeness and courtesy.
• Keep up-to-date knowledge of hotel services and local offerings.
• Utilize Opera Guest profile system to tailor service for Guests.
• Complete long-distance call vouchers and record them accurately.
• Manage the Guest wake-up call sheet and deliver calls on time.
• Ensure smooth switchboard operation and efficient transfers.
• Take messages for Guests and Management per prescribed standards.
• Uphold environmental, health, and safety standards and procedures.

Job description

As a Telephone Operator, your role is to prioritize each phone call, delivering a professional and customer-focused response to our Guests, with the aim of creating a memorable and positive experience during their stay.

Key Job Responsibilities

• Professionally and warmly receive each Guest call, ensuring a friendly interaction.
• Foster effective communication with all relevant departments to ensure seamless service delivery.
• Address every query with politeness and courtesy, consistently exceeding Guest expectations.
• Greet Guests by name upon calling, adhering to the established standard.
• Keep abreast of the Hotel's services and local offerings, maintaining up-to-date knowledge.
• Cultivate awareness of Guest profiles through the Opera Guest profile system.
• Complete long-distance call vouchers and accurately record them on the traffic sheet.
• Manage the Guest wake-up call sheet, delivering calls promptly and meeting established standards.
• Ensure the smooth operation of the switchboard, facilitating fast and efficient internal and external call transfers.
• Take messages for Guests and Management in accordance with prescribed standards.
• Uphold environmental, health, and safety standards in alignment with organizational policies.
• Adhere to the company's environmental, health, and safety procedures and policies.