Telephone Operator

Amman Rotana; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A prominent hospitality establishment in Dubai seeks a Telephone Operator to provide exceptional service to guests. Responsibilities include managing phone calls, ensuring smooth communication between departments, and maintaining comprehensive guest knowledge. Ideal candidates will have a background in hospitality, strong communication skills, and experience with the Opera system. This role requires a customer-oriented, proactive individual who thrives in a dynamic environment.

Qualifications

• Ideal candidate should have a diploma or degree in hospitality with similar work experience.
• Excellent written and verbal communication skills are essential.
• Computer literate; previous experience with Opera is an advantage.

Responsibilities

• Handle every phone call in a professional manner.
• Maintain effective communication with all departments.
• Ensure guests are greeted appropriately upon calling.
• Manage the switchboard operations effectively.

Skills

Customer service orientation

Excellent verbal communication

Voice modulation

Effective communication

Teamwork

Adaptability

Education

Diploma/degree in hospitality

Tools

Opera system

Job description

Job Description

We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.

Responsibilities

As a Telephone Operator you are responsible to handle every phone call with importance to provide professional and customer focused response to our guests, ensuring their stay will become a memorable experience, whereby your role will include key responsibilities such as:

• Receive each guest call in a professional and friendly manner
• Maintain effective communication with all related department to ensure smooth service delivery
• Handle every query in a polite and courteous manner and exceed guest expectations
• Ensure guests are greeted by name upon calling as per the Rotana Standard
• Maintain an up to date knowledge of the hotel and local services
• Maintain an awareness of guest profile through the Opera guest profile system
• Complete management’s long distance call vouchers and record them on the traffic sheet
• Maintain the guest wake up call sheet and deliver calls accordingly on time and to the established standard
• Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls
• Take messages for guests and management as per the required standard
  
  

Skills

Education, Qualifications & Experiences

You should ideally have a diploma / degree in the hospitality field with similar previous work experiences. Excellent written and verbal English communication skills along with strong voice modulation abilities are essentials. Computer literate and previous experiences with Opera are an advantage.

Knowledge & Competencies

The Ideal Candidate Will Be Customer Driven And An Extremely Proactive And ‘switched On’ Personality With An Outgoing And Approachable Character. You Will Work Well Under Pressure In a Fast Paced Environment And Be a Great Team Player, Who Thrives In Working With a Multi-cultural Team And Guests Alike, While Possessing Following Additional Competencies

Understanding the Job

Taking Responsibility

Recognizing Differences

Customer Focus

Customer Focus

Adaptability

Teamwork

Apply Now

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