Telephone Operator

We are currently looking for dynamic, and self-motivated Front Office professionals who want to advance their careers.

As a Telephone Operator, you will be responsible for handling every phone call with importance, providing a professional and customer-focused response to our guests, ensuring their stay is memorable. Your key responsibilities will include:

1. Receiving each guest call in a professional and friendly manner
2. Maintaining effective communication with all related departments to ensure smooth service delivery
3. Handling every query politely and courteously, exceeding guest expectations
4. Greeting guests by name upon calling, as per the Rotana Standard
5. Maintaining up-to-date knowledge of the hotel and local services
6. Being aware of guest profiles through the Opera guest profile system
7. Completing management’s long-distance call vouchers and recording them on the traffic sheet
8. Maintaining the guest wake-up call sheet and delivering calls on time and to standard
9. Ensuring the proper operation of the switchboard for fast and efficient call transfers
10. Taking messages for guests and management as per the required standard