Telephone Operator

InterContinental; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

At InterContinental, you'll engage in a dynamic role as a Telephone Operator. Your day-to-day will involve assisting guests with their inquiries, managing incoming calls, and ensuring smooth communication throughout the hotel. Ideal candidates will possess strong communication skills and a positive attitude towards guest service.

Qualifications

• Previous experience in a telephone operator or customer service role preferred.
• Knowledge of hotel operations and systems is an advantage.
• Flexibility to work shifts, weekends, and holidays as required.

Responsibilities

• Answering all incoming calls promptly and professionally.
• Directing calls to the appropriate department or guest room.
• Assisting guests with information, reservations, or any inquiries.

Skills

Excellent verbal communication

Interpersonal skills

Organizational skills

Calm demeanor

Education

Bachelor of Hotel Management

Job description

Bachelor of Hotel Management(Hotel Management)

Nationality

Any Nationality

Vacancy

1 Vacancy

Job Description

A little taste of your day-to-day:

Every day is different, but you ll mostly do:

• Answering all incoming calls promptly and professionally.
• Directing calls to the appropriate department or guest room.
• Assisting guests with information, reservations, or any inquiries.
• Taking and delivering accurate messages to guests.
• Maintaining the telephone directory and updating guest information as required.
• Supporting guests with any special requests or services.
• Ensuring smooth communication between departments, guests, and team members.
• Handling any emergencies or urgent situations in accordance with hotel procedures.
• Providing guests with additional assistance when required, including wake-up calls, room service requests, and other guest services.
• Keeping a record of all phone calls, requests, and actions taken during shifts.
• Assisting with any administrative tasks related to the Front Office, including handling guest billing and internal communication.

What we need from you:

• Previous experience in a telephone operator or customer service role is preferred.
• Excellent verbal communication skills in English (additional languages are a plus).
• Ability to handle multiple tasks with a calm and professional demeanor.
• Strong interpersonal and organizational skills.
• Positive attitude, attention to detail, and a passion for delivering high-quality guest service.
• Knowledge of hotel operations and systems is an advantage.
• Flexibility to work shifts, weekends, and holidays as required.

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at [e-mail]