Telephone Operator

Grand Millennium Al Wahda; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel in the UAE is seeking a Telephone Operator to deliver exceptional customer service to guests. Responsibilities include managing guest calls, communicating with departments for seamless service, and maintaining knowledge of hotel services. This role is crucial for ensuring guest satisfaction and timely responses, fostering a memorable experience.

Responsibilities

• Professionally receive each Guest call.
• Foster effective communication with relevant departments.
• Address every query with politeness and courtesy.
• Greet Guests by name upon calling.
• Maintain up-to-date knowledge of Hotel's services.
• Cultivate awareness of Guest profiles.
• Complete long-distance call vouchers and record them.
• Manage the Guest wake-up call sheet.
• Ensure smooth operation of the switchboard.
• Take messages for Guests and Management.
• Uphold environmental health and safety standards.

Job description

Overview

As a Telephone Operator, your role is to prioritize each phone call, delivering a professional and customer-focused response to our Guests, with the aim of creating a memorable and positive experience during their stay.

Key Job Responsibilities

• Professionally and warmly receive each Guest call, ensuring a friendly interaction.
• Foster effective communication with all relevant departments to ensure seamless service delivery.
• Address every query with politeness and courtesy, consistently exceeding Guest expectations.
• Greet Guests by name upon calling, adhering to the established standard.
• Keep abreast of the Hotel's services and local offerings, maintaining up-to-date knowledge.
• Cultivate awareness of Guest profiles through the Opera Guest profile system.
• Complete long-distance call vouchers and accurately record them on the traffic sheet.
• Manage the Guest wake-up call sheet, delivering calls promptly and meeting established standards.
• Ensure the smooth operation of the switchboard, facilitating fast and efficient internal and external call transfers.
• Take messages for Guests and Management in accordance with prescribed standards.
• Uphold environmental, health, and safety standards in alignment with organizational policies.
• Adhere to the company’s environmental, health, and safety procedures and policies.