Telephone Operator

Rotana Hotel & Resorts; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel in Abu Dhabi is seeking a dynamic Telephone Operator to enhance guest experience. The role involves professional communication, effective service delivery, and teamwork in a fast-paced environment. Ideal candidates should have a hospitality background and exceptional communication skills.

Qualifications

• Diploma/degree in hospitality with similar work experiences.
• Excellent English communication skills with strong voice modulation.
• Customer driven with proactive personality.

Responsibilities

• Handle guest calls professionally and courteously.
• Maintain communication with all departments for smooth service.
• Ensure timely wake-up calls and message delivery.

Skills

Communication Skills

Customer Focus

Teamwork

Adaptability

Education

Diploma or degree in hospitality

Tools

Opera system

Job description

Telephone Operator Jobs in Abu Dhabi, UAE

Job Description

We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.

As a Telephone Operator you are responsible to handle every phone call with importance to provide professional and customer focused response to our guests, ensuring their stay will become a memorable experience, whereby your role will include key responsibilities such as:

• Receive each guest call in a professional and friendly manner
• Maintain effective communication with all related department to ensure smooth service delivery
• Handle every query in a polite and courteous manner and exceed guest expectations
• Ensure guests are greeted by name upon calling as per the Rotana Standard
• Maintain an up to date knowledge of the hotel and local services
• Maintain an awareness of guest profile through the Opera guest profile system
• Complete management’s long distance call vouchers and record them on the traffic sheet
• Maintain the guest wake up call sheet and deliver calls accordingly on time and to the established standard
• Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls
• Take messages for guests and management as per the required standard

Skills

Education, Qualifications & Experiences

You should ideally have a diploma / degree in the hospitality field with similar previous work experiences. Excellent written and verbal English communication skills along with strong voice modulation abilities are essentials. Computer literate and previous experiences with Opera are an advantage.

Knowledge & Competencies

The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:

Understanding the Job
Taking Responsibility
Recognizing Differences
Customer Focus
Customer Focus
Adaptability
Teamwork.