Telephone Operator

Rixos Hotels; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel in Abu Dhabi is seeking a Telephone Operator to manage communications and provide excellent customer service. The role requires strong communication skills and proficiency in hotel management software. Ideal candidates will have a high school diploma and customer service training.

Qualifications

• Strong communication skills, both verbal and written.
• Training in customer service is beneficial.
• Proficiency in relevant computer applications required.

Responsibilities

• Handle emails, messages, and other communications.
• Interact with guests and provide excellent service.

Skills

Communication

Customer Service

Education

High School Diploma

Courses in Hospitality Management

Tools

Hotel Management Software

Reservation Systems

Job description

Telephone Operator

Location: Abu Dhabi, United Arab Emirates

Job Details

1. A high school diploma or its equivalent is usually the minimum educational requirement.
2. Courses in hospitality management can provide a solid understanding of the hotel industry.
3. Strong communication skills are essential, including verbal and written communication for handling emails, messages, and other forms of communication.
4. Training or courses in customer service can be beneficial, as Telecommunications Agents often interact with guests and must provide excellent service.
5. Proficiency in using hotel management software, reservation systems, and other relevant computer applications is often required.