Hostess / Karma by Budha Bar

Hilton Worldwide Holdings Inc.; United Arab Emirates; On-site; AED 60,000 - 96,000; Full time

Job summary

Hilton Worldwide Holdings Inc. in the United Arab Emirates is seeking a Hostess to greet guests, manage the reception and seating, and support the dining team with a warm, professional approach.

You will coordinate with the Restaurant Manager and service colleagues to ensure smooth operations, maintain a clean hostess area, and provide attentive service to guests, including VIPs and special occasions, while upholding Hilton standards.

Responsibilities

• Welcome and warmly greet all guests upon arrival.
• Manage the reception and seating of guests in a friendly, professional, and efficient manner.
• Escort guests to their tables and provide menus while ensuring the dining area is properly presented.
• Manage table reservations, walk-ins, waiting lists, and seating arrangements effectively.
• Answer guest inquiries regarding menus, restaurant facilities, promotions, and operating hours.
• Coordinate closely with the Restaurant Manager, Service Team, Kitchen, and other departments to ensure smooth operations.
• Monitor table availability and ensure efficient rotation of tables during busy periods.
• Maintain accurate reservation records and communicate any special requests or VIP arrangements to the relevant team.
• Handle guest feedback, requests, and concerns professionally and escalate issues to the supervisor or manager when required.
• Ensure the entrance, hostess desk, waiting area, and surrounding areas are clean, organized, and presentable at all times.
• Assist with guest recognition and provide personalized service to repeat guests, VIPs, and special occasions.
• Support the service team during busy periods, including assisting with menus, beverages, and basic guest requirements where appropriate.
• Maintain a thorough knowledge of the restaurant's menu, promotions, facilities, and hotel services.
• Follow all hotel standards, brand standards, grooming requirements, health and safety procedures, and service guidelines.
• Maintain professional communication and positive relationships with guests and colleagues.
• Perform any other reasonable duties assigned by the Restaurant Manager or Supervisor.

Job description

Exceptional Hospitality Starts with You

Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! As a Hostess, you're not just helping prepare for dining and event service - you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Job Description

Exceptional Hospitality Starts with You

Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! As a Hostess, you're not just helping prepare for dining and event service - you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

• Welcome and warmly greet all guests upon arrival, creating a positive first impression.
• Manage the reception and seating of guests in a friendly, professional, and efficient manner.
• Escort guests to their tables and provide menus while ensuring the dining area is properly presented.
• Manage table reservations, walk-ins, waiting lists, and seating arrangements effectively.
• Answer guest inquiries regarding menus, restaurant facilities, promotions, and operating hours.
• Coordinate closely with the Restaurant Manager, Service Team, Kitchen, and other departments to ensure smooth operations.
• Monitor table availability and ensure efficient rotation of tables during busy periods.
• Maintain accurate reservation records and communicate any special requests or VIP arrangements to the relevant team.
• Handle guest feedback, requests, and concerns professionally and escalate issues to the supervisor or manager when required.
• Ensure the entrance, hostess desk, waiting area, and surrounding areas are clean, organized, and presentable at all times.
• Assist with guest recognition and provide personalized service to repeat guests, VIPs, and special occasions.
• Support the service team during busy periods, including assisting with menus, beverages, and basic guest requirements where appropriate.
• Maintain a thorough knowledge of the restaurant's menu, promotions, facilities, and hotel services.
• Follow all hotel standards, brand standards, grooming requirements, health and safety procedures, and service guidelines.
• Maintain professional communication and positive relationships with guests and colleagues.
• Perform any other reasonable duties assigned by the Restaurant Manager or Supervisor.

Qualifications

What It Takes to Make the Stay

At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

About Us

Join an Award-Winning Workplace Culture

At Hilton, we don't just deliver exceptional experiences for our guests - we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.

Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career - and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we're more than a great place to stay - we're a great place to work.