Telemarketing Sales Manager - Real Estate

Business Umbrella; Sharjah; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading telemarketing firm in Sharjah is seeking a Manager to oversee telemarketing operations. The role involves monitoring calls, training staff, and ensuring compliance with policies. Ideal candidates will possess excellent communication, leadership, and organizational skills. Experience in sales and team management is essential.

Qualifications

• Proven ability to motivate and manage a team.
• Strong detail orientation and organizational skills.
• Experience in hiring and training staff.

Responsibilities

• Monitor and review phone calls for quality assurance.
• Communicate team goals and quotas effectively.
• Conduct performance evaluations for telemarketing staff.
• Handle discipline and termination processes in line with policy.

Skills

Excellent verbal and written communication skills

Sales and customer service skills

Interpersonal and negotiation skills

Supervisory and leadership skills

Organizational skills

Tools

Microsoft Office Suite

Job description

Monitors and reviews phone calls to ensure quality service and compliance with applicable policies and best practices. Measures team performance; communicates goals and quotas to team; and encourages and motivates telemarketers as they work toward reaching their goals and quotas.
Requirements

• Hires and trains telemarketers.
  
• Oversees the daily workflow and scheduling of telemarketing staff.
  
• Conducts performance evaluations that are timely and constructive.
  
• Handles discipline and termination of employees in accordance with company policy.
  
• Excellent verbal and written communication skills.
  
• Excellent sales and customer service skills.
  
• Excellent interpersonal and negotiation skills.
  
• Strong supervisory and leadership skills with a proven ability to motivate and manage a team.
  
• Excellent organizational skills and attention to detail.
  
• Proficient with Microsoft Office Suite or related software to prepare reports and measure performance.
  

Required Experience:

Manager